Dear Mr Masaaki,Thank you for the stellar rating! I'm delighted to hear that you had a positive experience. We look forward to welcoming you back to Ascott Sentral Kuala Lumpur.Warmest regards,Emma RazaliAssistant Residence Manager

Dear Mr Jason,That's fantastic to hear! I'm thrilled you had such a positive experience with the staff—sounds like they really went above and beyond. Big rooms and a decent gym are nice bonuses, but it's the standout service that truly makes a stay memorable. We are looking forward to seeing you again for another great experience.Warmest regards,Emma RazaliAssistant Residence Manager

Dear Mr Palle Schmidt,Thank you for your feedback! We're delighted to hear that you had a great experience during your stay at our hotel. Our friendly and helpful staff are always here to make your stay comfortable and enjoyable. We look forward to welcoming you back for your third visit and providing you with another excellent stay!Warmest regards,Emma RazaliAssistant Residence Manager

Dear Janghyung,Thank you for your feedback. We appreciate your input and will use it to improve our services.Warmest regards,Emma RazaliAssistant Residence Manager

Dear Dong Wong,We are thankful for the high rating and we are glad that your enjoyed your recent stay with us. Hope to seeing you again for another memorable experience.Warmest regards,Emma RazaliAssistant Residence Manager

Dear Mr Sivanandam,We regret to learn on the shortfalls during the stay. We hope you can give us another opportunity to serve you better in the near future.Warmest regards,Emma RazaliAssistant Residence Manager

Dear Mr Madhu Sudhan,Thank you for staying with us and we are glad that you enjoyed your stay with Ascott Sentral Kuala Lumpur. We are looking forward to welcoming you back for another memorable experience.Warmest regards,Emma RazaliAssistant Residence Manager

Dear Kenichi,Thank you for staying with us and we hope to seeing you again for another memorable experience.Warmest regards,Emma RazaliAssistant Residence Manager

Dear Ms Mei,We are glad to learn that you enjoyed your stay with us and we hope to see you again during your next trip to Kuala Lumpur.Warmest regards,Emma RazaliAssistant Residence Manager

Dear Irvin A,Thank you for staying with us and we appreciate your review during your stay. We shall work for further improvement and we hope we can see you again in the near future.Warmest regards,Emma RazaliAssistant Residence Manager

Dear Huei Huei,Thank you for taking the time to review your stay and we are glad that you enjoyed your stay with us. Look forward to see you again in the near future.Warmest regards,Emma RazaliAssistant Residence Manager

Dear Qingwen,We noted your comment on the housekeeping service and we will definitely work towards improvement. Hope to see you again in the near future.Warmest regards,Emma RazaliAssistant Residence Manager

Dear Qingwen,We are glad that you enjoyed your recent stay with us. Regret to learn about the shortfall during your stay and we will surely be working towards improvement.Warmest regards,Emma RazaliAssistant Residence Manager

Dear Hien Trung,Thank you for taking the time to review your stay with us. We appreciate your valued feedback and will definitely towards improvement.Warmest regards,Emma RazaliAssistant Residence Manager

Dear Moniza,We are grateful for the high rating and we are glad that you enjoyed your recent stay with us. We hope to be of service to in the near future. Have a wonderful day and stay safe.Warmest regards,Emma RazaliAssistant Residence Manager

Good Day Mr Surkunalingam, Thank you for staying with us during the Endemic. We appreciate your staycation experience feedback. Thank you very much once again and we look forward to welcome you soon. Farah Ridzwan / Asst Guest Service Manager

Good Day Valuable Guest, Thank you for staying with us during the Endemic. We appreciate your perfect staycation experience feedback especially our services, professionalism, rooms, comfortability and etc. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Acting Residence Manage

Good Day Mr. Abdul Ghaffar, Thank you for staying with us during the Endemic. We appreciate your perfect staycation experience. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Acting Residence Manage

Good Day Mr. Hiroshi, Thank you for staying with us during the Endemic. We appreciate your good score about your staycation experience our kitchen and spacious room suit for long stay like you. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

Good Day Yu, Thank you for staying with us during the Endemic. We appreciate your good score staycation experience especially location beside the sound proof, shower room layout is not meeting your expectation. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

Good Day Charanjit, Thank you for staying with us during the Endemic. We appreciate your feedback and perfect score staycation experience specially our nice rooms, location, good pool and gym room. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

Good Day Paola, Thank you for staying with us during the Endemic. We appreciate your feedback and perfect score staycation experience from the arrival till the departure specially our spacious room, cleanliness and location near to Nu Sentral, facilities, services, shuttle services and etc. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

Good Day Mr. Hiroshi, Thank you for staying with us during the Endemic. We appreciate your feedback and good score staycation experience specially our spacious room with full kitchen setup. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

Good Day Valuable Guest, Thank you for staying with us during the Endemic. We appreciate your feedback and perfect score staycation experience. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

Good Day Archie, Thank you for staying with us during the Endemic. We appreciate your feedback and good score staycation experience specially our spacious room, cleanliness and location near to Nu Sentral. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

Good Day Mr. Maurice Thank you for staying with us during the Endemic. We appreciate your feedback and perfect score staycation experience Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

Good Day Andreas, Thank you for staying with us during the Endemic. We appreciate your feedback and feedback about your perfect staycation experience. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

Good Day Andreas, Thank you for staying with us during the Endemic. We appreciate your feedback and feedback about your perfect staycation experience. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

Good Day Andreas, Thank you for staying with us during the Endemic. We appreciate your perfect staycation experience specially good location, condition, fully furnished kitchen, room setup, washing and dryer machine and etc. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

Good Day Archie, Thank you for staying with us during the Endemic. We appreciate your feedback about your perfect staycation experience specially huge room, cleanliness and location. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

Good Day Mr. Afzal, Thank you for staying with us during the Endemic. We appreciate your feedback about your staycation experience specially our room. Please accept our sincere apology for the housekeeping services, breakfast experience and air-cond concern. We will share your feedback to our team to look into these matters and to avoid it could happen again. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

Good Day Valuable Guest, Thank you for staying with us during the Endemic. We appreciate your perfect score staycation experience. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

Good Day Mr. Thiruendran, Thank you for staying with us during the Endemic. We appreciate your feedback and perfect staycation experience specially room and kitchen is cleaned with rice cooker, toaster and utensils. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

Good Day Valuable Guest, Thank you for staying with us during the Endemic. We appreciate your perfect score staycation experience. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

Good Day Mr. Thiruendran, Thank you for staying with us during the Endemic. We appreciate your feedback and perfect staycation experience specially all of our team members have demonstrated the true sense of Malaysian Warm Hospitality, great location to KL Sentral Train Station Hub, restaurants nearby, full equipment and lovely swimming pool to your children. We apologize for the slow departure checking process and apologize on behalf of next door neighbor's children screaming noises. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

Good Day Mr. Low, Warm Greetings From Ascott Sentral Kuala Lumpur. Thank you for staying with us during the Endemic and your valuable time to complete our Online Guest Satisfaction Survey. Please accept our sincere apology as we failed to meet your expectation this time due to the breakfast food was cold and your unpleasant experience as you need to change room due to bad smell came in your room, we will share your feedback to our management to improve in the future, ultimately to avoid similar feedback re-occurrence. Please don’t hesitate to contact me personally for your next confirm studio reservation made and we will upgrade your room to our 1 bedroom as an apology for the unpleasant experience. At the same time, we have sent email to your travel agent to refund your balance of one night. We look forward to welcome you again very soon and please continue stay safe. Sincerely yours, Kelvin Daniel Assistant Guest Service Manager

Good Day Mr. Jason, Happy New Year 2022 & thank you for staying with us during the Endemic. We appreciate your feedback as of the perfect score ratings and staycation experience especially the cleanliness, full kitchen setup, staff's good services and good attitude. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

Good Day Ummul Hani, Happy New Year 2022 & thank you for staying with us during the Endemic. We appreciate your feedback as of the perfect ratings and staycation experience especially nice place for your families. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

Good Day Valuable Guest, Thank you for staying with us during the Endemic. We appreciate your feedback and please accept our sincere apology for the slow check-in process and we will share your feedback to our Guest Service Team to improve. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

Good Day Mr. Aik Ming, Thank you for staying with us during the Endemic. We appreciate your feedback about your unpleasant staycation experience. Please accept our sincere apology for limited view and unable to provide a room move immediately due to school holiday started thus we have a high turnover over the weeks. We will share your feedback to our Housekeeping and Guest Service Team to manage it properly in the future. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

Good Day Nurazila, Thank you for staying with us during the Endemic. We appreciate your feedback as of the overall good staycation experience. Please accept our sincere apology once again for the ants concern and we have informed our pest control company to rectify it. Thank you very much once again and we look forward to welcome you again, please continue to stay safe. Nixon Chin/Assistant Residence Manager

Good Day Valuable Guest, Thank you for staying with us during the Endemic. We appreciate your feedback as of the comfortability and surrounding area is attractive. Thank you very much and we look forward to welcome you again, please continue to stay safe. Nixon Chin/Assistant Residence Manager

Good Day Valuable Guest Thank you for staying with us during the Endemic. We appreciate your feedback as of the comfortability and location. Thank you very much and we look forward to welcome you again, please continue to stay safe. Nixon Chin/Assistant Residence Manager

Good Day Mr. Tommy, Thank you for staying with us during the Endemic. We appreciate your feedback as of the comfortability, spacious room and value for money. Thank you very much and we look forward to welcome you again, please continue to stay safe. Nixon Chin/Assistant Residence Manager

Dear Valued Guest, Thank you for staying with us during the pandemic. It was great pleasure that you and your families members have enjoyed home away home experience with us from the arrival to the departure provided by our team members. We look forward to welcome you again to continue the good experience and also for more food hunting around the KL Sentral or any other trip persona. Please always stay safe during the pandemic and see you again very soon.