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"We had booked a basic room as only there for 1 night but told on arrival there was no lift in that part of the building so we had to pay to upgrade so my husband could access a room. The room was dusty. The bed was ok but we've had better and the shower was over the bath which again made it very difficult for my husband. Definitely wouldn't use this hotel aga.i"

"Amazing hydrotherapy pool. Steam room nice sauna sadly closed for maintenance. Room perfect for Heathrow hotel. Very clean big bed spacious. Breakfast excellent, evening meal in hotel also very good - not cheap but fair price was good. Easy transfer on “hoppa” bus to terminal 5 (NB this hotel is 10 minutes from terminal it is NOT on site terminal hotel which we found misleading) Only gripe was only had alcoholic drinks available in executive lounge between 5-7pm. Ideal stay for lunchtime...

"Breakfast is included, great, but need improvement. "

"Easy parking, pleasant situation and well run, room was warm which was important as it was cold and wet outside."

"Room was clean amd staff was friendly"

"It was an amazing experience for my niece 18th birthday. Everything was so great as planed. I will recommend and I will visit again very soon. "

"Clean room and good breakfast options. Parking and a spot to offload were very problematic. If you know your way around or take a taxi it is fine, but do not book if you are coming to England from overseas with a car or unfamiliar with the workings of inner towns.It is on a busy street so somewhat loud at night."

"This place is ALMOST perfect. Firm bed and very clean, but the room lighting is severe and bathroom door is a double french door that doesn’t even meet completely in the middle. No one wants that! Also, I realize rugby is the theme here but not sure it needs to be on the walls of the room. I stayed here for convenience of location to a friend."

"Everything was perfect "

"The room temperature was perfect as were the staff."

"Great location near Heathrow Airport Terminal 5 and very convenient on the bus route. Staff were friendly and breakfast was really good with plenty of choices. The only issue was the air conditioning wasn’t very effective and we needed an extra heater. Overall, a good stay."

"Not the friendliest of welcomes. A meeting cancellation meant I arrived early but I wasn't allowed to check in. The staff I encountered throughout my stay were distant and aloof. Signage around the sprawling site was poor so I ended up wandering around to find various amenities. For the positives, the room was clean and the breakfast was good quality "

"Great service, nice room and lovely area. "

"Looking shabby, needing an update!"

"We stayed at Thatcher’s Hotel (part of Surya Hotels) for three nights during half term. Overall, it’s an average hotel but offers good value for money. The rooms have been renovated and are modern and comfortable, and the beds were very comfortable which we appreciated. However, there were a few downsides. The room was extremely hot during the night, which made it difficult to sleep comfortably. Breakfast was average — nothing special — and dinner in the evening was also average but quite...

"Great hotel third time staying definitely go back every time stuff. Great food great room perfect"