"I’m using this hotel last five years and yearly may be 2-3 times Staff is very good environment is very good, clean and neat. Every time, securities superpower and easy to access for local transportation for business and shopping purposes is very good area. Thank you very much all staff of the pleasure to visit next time."
"Absolutely top-notch service! I highly recommend this place. Every single staff member here went above and beyond to help us with an unfortunate situation (which they didn't need to do, as they were not at fault) Bonus location that they are attached to a mall which makes getting quick items super convenient. Felt safe 100% of the time. As far as the actual stay, the apartment is exactly as pictured. It's spacious and beautiful. "
"Staff was great and helpful. The rooms were spacious and very clean. There are some restaurants close by that are walkable, but should be cautious. The breakfast buffet is ok and a bit pricey. "
"I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well....
"Very warm reception from the two ladies, helped me to pay the taxi when I arrived because I had no shillings on me so they allowed me to use my debit card on their POS terminal. Room was specious and neat. It was a lovely stay "
"Convenient location. Clean and spacious room with kitchen, microwave, refrigerator. Bathroom in good condition. Very reasonably priced. Safe and secured. Elevator is very helpful. We had two nights of good sleep. Very grateful. "
