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The Crossroads Hotel Westlands

3.0 star property
Travelers feel instantly welcomed by attentive staff at this convenient hotel, where in-room WiFi keeps them connected and nearby attractions await exploration

Choose dates to view prices

Just steps from Sarit Centre and Aga Khan University Hospital, The Crossroads Hotel Westlands offers comfort and connectivity. Guests love the helpful staff, convenient laundry, practical conference space, and reliable luggage storage. Exceptional service is highlighted.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
The current price is ฿1,946
฿2,296 total
includes taxes & fees
27 May - 28 May

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Policies

Check-in

Check-in start time: noon; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 10 per accommodation, per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

1 total pets

Pets cannot be left unattended

Children and extra beds

Children are welcome

1 child per adult, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for USD 30.0 per day.

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: from approximately USD 7 for adults and from USD 4 for children
  • Airport shuttle fee: USD 25 per person (one-way)
  • Pet fee: USD 10 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Frequently asked questions

Is The Crossroads Hotel Westlands pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total). There's a fee of USD 10 per accommodation, per stay. Service animals are exempt from fees.

How much does it cost to stay at The Crossroads Hotel Westlands?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at The Crossroads Hotel Westlands on 27 May 2026 start from ฿1,946, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Crossroads Hotel Westlands?

Self-parking is free at this property.

What time is check-in at The Crossroads Hotel Westlands?

Check-in start time: noon; check-in end time: anytime.

What time is check-out at The Crossroads Hotel Westlands?

Checkout is at 11:00 AM.

Does The Crossroads Hotel Westlands provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 25 per person applies.

Where is The Crossroads Hotel Westlands located?

Located in Westlands, this hotel is within a 15-minute walk of Nairobi National Museum and Sarit Centre. The Aga Khan University Hospital and Yaya Centre are also within 3 mi (5 km).

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Reviews

Reviews

9.0

Wonderful

9.2

Cleanliness

9.0

Amenities

9.6

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 96 out of 159 reviews
Rating 8 - Good. 44 out of 159 reviews
Rating 6 - Okay. 9 out of 159 reviews
Rating 4 - Poor. 8 out of 159 reviews
Rating 2 - Terrible. 2 out of 159 reviews

Reviews

Verified

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect stay, quiet room with amazing view
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Nairobi. Staff is super friendly, breakfast is perfect and location is ideal :)
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed so much at the hotel..great bar with amazing view, room service amazing and super clean room
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was good and rooms were clean.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great comfortable and safe place to stay in Nairobi. I've spent several nights over the past few years at this hotel and it's always a easy choice.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location in Nairobi, close to everything
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are large and comfortable, but more importantly, the staff is truly amazing. They have been very accomodating and go above and beyond.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect - hot strong pressure of water, super comfy bed, netflix, fast wifi. The breakfast is very tasty and the pancakes are my addiction. My favourite hotel in Nairobi :)
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly and attentive staff :)
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

ABDUL

Liked: Cleanliness, staff & service, amenities
Winnie at the reception was very friendly and helpful throughout my stay. She also arrange the airport transportation. Room was clean and not far from city center. I highly recommend this hotel and would stay here on my future travel.
Room with a view
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

FLORENCE

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very good and helpful
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, friendly and helpful staff and enjoyed the visit with family!
Stayed 1 night in Jun 2024
Verified

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were excellent, very friendly and went above and beyond. All other facilities were very good value for money. Wouldn't hesitate to stay there again.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Suzanne

Liked: Cleanliness, amenities, property conditions & facilities
The room spotless. It was sort of fancy. It’s nice and quiet and they have a pretty good and small buffet.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has super comfortable rooms.i recommend it
Stayed 6 nights in Dec 2023
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was very close to the Airport and also close to Parklands where I had business. It was also very quiet making sleep easy
Stayed 1 night in Jul 2025
Verified

8/10 Good

Dut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a good area. A number of malls are close by and ample dining.
Stayed 6 nights in Jun 2024
Verified

10/10 Excellent

Murani

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay at Crossroads Hotel. Friendly check-in staff and a clean room, with secure parking and AC included. The price was good for the area. The hotel lobby is on the 5th floor, and it’s very walkable to Sarit and around Westlands. I asked to move to a quieter room and the staff accommodated it right away. I didn’t have any meals, so I can’t comment on the food. Overall, a good experience.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Sybil M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was just as it appeared in the booking site, our stay was pleasant and everyone was friendly. I will stay here again and recommend for families. 😊
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Sybil M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem

Absolutely lovely, my family and I will definitely stay here again during our next visit. From the breakfast buffet to, the the restaurant and the staff absolutely lovely. My family and I highly recommend 💯❣️
Stayed 1 night in Jun 2025
Verified

4/10 Poor

Susan

Disliked: Amenities, property conditions & facilities
Expedia should not carry this hotel. The staffs are great. Hotel on top of businesses. Environment is dirty. Breakfast is not good. Room a/c not cooling
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Absolutely amazing! From check-in to check-out. Staff is attentive to anything you need. I highly recommend this hotel.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for money

Clean room, nice bathroom, great staff.
Stayed 1 night in Jan 2024
Verified

8/10 Good

Misheck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all amenities close by
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

gilles

The property is conveniently located, close to stores and restaurants. ATM is close by. The check in was quick and friendly. The safety is good as there are codes to access the rooms area. The inside they are spacious with all the amenities you would expect as a world traveler. There is possible any of room service to which is very nice. The food is good and local, which is great. The staff is very friendly and very accommodating.
Stayed 5 nights in Nov 2025