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"This was our second visit, and it didn’t fail to impress. On this occasion we stayed over Christmas, and the hotel was decorated fabulously. We had a castle feature room which was lovely. We also ate in the restaurant for dinner, which again was excellent. Breakfast was also very good. The staff were all polite and professional, always chatty with a smile on their faces! Would definitely recommend."

"Great staff, great location & the breakfast was excellent too"

"Loved our stay - welcome and restaurant service, in particular, was first class. Thank you."

"Jonas on reception and the other staff were extremely accommodating"

"Very nice, cozy hotel with friendly staff and excellent amenities. Within an easy walk to Metro and local attractions like Jesmond Dene. Highly recommended! "

"The room was excellent, bed was so comfortable that we slept in on our 1st night, leaving only 1 and a half hours to get ready for a wedding we were going to. The bathroom was lovely, a large shower with rainfall head. Very deep bath that we used on 2nd day. A great menu and restaurants to choose from. The bar was so welcoming with a great whiskey selection for myself and cocktail selection my partner loved. The staff were very friendly and attentive. Our stay Matfen Hall was excellent and I...

"Fantastic Services always bar great food first class. Alicia and the rest of the bar team were a credit to the business. "

"The cleanness the staff were amazing. Thank you"

"Great service, fab breakfast and beautiful room spotlessly clean "

" The staff and management were very helpful and obliging . The meals were very good a little to too much food other wise good. "

"From entering the lobby which was lovely and beautifully decorated for Xmas to the friendly efficient reception staff to my great comfy, clean and facilitous room to a very nice dinner served by really great staff to a very nice breakfast and my check out where reception staff wished me a great day.. A very enjoyable stay!"

"Great stay, lovely room that was clean, fantastic amenities. Will definitely return. "

"Staff 10/10. Rood good and no problems or issues"

"Lovely quiet location, fabulous staff and food, comfortable and roomy rooms and close to towns and the river Tyne. We’ll be back again next year. "