Search Hotels in Japantown, San Jose

"The staff was courteous. I have stayed here on multiple occasions and for the price it works out just fine. Parking is plentiful and seems safe. Not a lot of walkable options for dining but if you like El Pollo Loco it is about 20 feet away! I had the Standard room (not remolded like the Deluxe rooms). It was fine if you don't mind some old school hotel carpet in the room. You can pay a little more and get the remolded room without the carpet if that works better for you. Overall, it's a good deal for the location and price."

"Excellent staff and comfy beds "

"Yes"

"The property itself is nice, but there were a few issues that affected our stay. The walls are quite thin, and the hotel is loud. Because the property hosts events like wedding receptions and conferences, there were many people walking the halls late at night and early in the morning, and we could hear every single word. The room above us had a crying baby, and the lack of sound insulation made it feel as though the noise was coming from inside our own room. We also had a disappointing experience at the pool area. It was quite chilly, and the heaters and fire pits were out of propane. Since our kids were excited to swim, we asked staff if the heaters could be turned on. We were told they would take care of it, so we ordered food and planned to enjoy the patio restaurant by the pool. However, after 20 minutes, nothing had been done. We asked again and were told maintenance was on the way, though the staff member seemed irritated. After waiting an additional 30 minutes with no update, we followed up once more and were met with further annoyance. By the time maintenance finally arrived, our kids had already gotten out of the pool, and we ended up taking our meals to-go because we were too cold to stay. It was disappointing, especially since we had planned a girls’ weekend and booked multiple rooms specifically to enjoy the pool, outdoor patio, and restaurant. Unfortunately, we weren’t able to fully use those amenities due to the lack of functioning heaters. "

"Very clean, modern abd in a good location close to highways"

"Water leak in the wall from upstairs unit and black mold on bathroom ceiling; I tried calling front desk multiple times without answer. Email address on website bounced. Was also charged $100 for who knows what, no invoice received and can’t reach anyone to find out."

"Just love it. It was so clean the house so polite. I would book with this place again. Thanks...!!!"

"Older place but well maintained and nice. Breakfast was OK, nothing to write home about. They charge $10 for parking but still a fair deal overall for the area."

"Loved this place. This was our first time here. We just needed a relaxing getaway for one night and we really picked the right place. So well-designed. Beautiful open-air lobby and pool. The pool is very small - not meant for Olympic swimming, but you can do short laps. The sauna/steam-room were just steps away. The dinner was amazing. We will absolutely be back. What a sweet oasis!"