Search Hotels Near Italian American Museum, New York

"They’re not easily reachable by the phone. They left dirty dishes and linens in the bedroom. There was also blood on our sheets when we got to the hotel at first. Now, the staff was great, and they gave some accommodations. However, for the prices that they are charging, I was pretty disappointed overall with the hotel."

"The staff was incredibly kind, attentive, and helpful throughout our stay. We always felt prioritized and well taken care of. The location was amazing and made getting around NYC so easy. I would absolutely stay at this hotel again on my next visit to New York!"

"I really wanted to give this hotel a higher review because the room was nice and the location was stellar. However, the staff and their policies were so frustrating to deal with, I had to lower my score. The evening and night staff were cool, but the daytime staff were rude and made the trip pretty miserable. Simple request like later room cleaning, swapping out dirty towels for clean ones, lowering the temp on the thermostat, etc. were met with a hostile attitude and a refusal. We came from the west coast so when housekeeping came pounding on our door the first morning at 9:30, it felt like 6:30 am to us. I politely declined a cleaning that first day and was then told (rudely) by the front desk that our request for later cleaning times were denied. We ended up not having our room cleaned for the entire week we stayed there. The room was crazy hot and stuffy and was pumping heat so we tried to turn it down via the thermostat (something that most all hotels allow guests to do). Well, their thermostats require a code. We called down to the front desk and asked for a code. They said they couldn't give it to us but that someone would come and make the temperature change for us. That never happened. We ended up avoiding the front desk staff like the plague during our stay because every interaction was so infuriating. The evening staff were nice and gave good restaurant suggestions, etc but they would defer us to the day staff for most other things, unfortunately. "

"This hotel was purchased out of chapter 11 bankruptcy in February 2026 and it looks like it. Mold was present in our shower and floorboards and the headboard was worn. On the plus side, found staff to be nice and accommodating, walkable SoHo location and there is a generous noon checkout time. However, I would not consider this hotel until after the new owners can get in and provide renovations, assuming they will make the investment. The previous"

"Staff are nice but I didn’t get my hotels.com F&B credit and the water dispenser on my floor was broken meaning I had to go up and down each time I needed to get water. "

"The room was clean just an older model "

"Spot on. Location, staff, bar, music, shopping, eating. It all here and all close. Excellent."

"Old hotel in a great area. No elevator on site so get ready to carry luggage 4 flights of stairs! Rooms are decent size and hotel has a boutique feel. Staff are barely present. Better options out there! "

"Very small rooms as described - works for one or a couple, tougher to 2 friends. Vibe is fun, staff is great, roof deck is fantastic, & subway access is easy."