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"We ended up leaving this property earlier than planned because we were really disappointed with our stay. We know our visit fell over Lunar New Year, which is obviously a very busy time, and we completely understand that this can make things more hectic. That said, from the moment we arrived, we didn’t feel welcomed. We had booked and paid in advance and arrived three hours after check-in time, so we expected our room to be ready. Instead, we were told that relatives were staying in the room we had booked. We were also informed that someone had previously tried to cancel our booking, which was worrying. There was no real greeting or welcome, and it immediately made us feel like we were an inconvenience. There was also a clear language barrier. We understand there may only be one English-speaking staff member, but at times other staff seemed dismissive and even walked away while we were trying to speak with them. We stayed polite and respectful throughout, but it didn’t feel like that effort was returned. Very little information was shared with us during our stay. We weren’t approached about the advertised trekking tour, and since we didn’t book one, we weren’t given any suggestions on what else we could do. One evening, we came out of our room to find staff and other guests all eating dinner together, which hadn’t been mentioned to us at all."

"Rooms wear spotless. Customer service was great. Food was excellent."

"Great stay! "

"Beautiful hotel with lots of plants, awesome view and charming cabins. Also, they have super friendly and attentive staff and very delicious food. My family and I spend some great days there, my child was specially happy to play with the puppy and cats."

"Sapa Clay House was a first class experience. We have traveled around the world and Clay House will be remembered as one of our top tier experiences. Every detail, from the extreme hospitality, to the bedding, to the food was simply incredible. Hospitality: We were at clay house for about 24 hours but felt like family within the first hour. I am genuinely sad to leave the good people who make clay house a home. we had lovely conversations throughout our days and felt like we were in truly the best hands for all of our bookings around Sapa. we especially loved learning that the staff take a few days off to go on vacation together every year - they had just returned from Thailand - it makes sense given how truly close and happy everyone is. Food: holy cow. We love good food and elevated experiences. We have eaten at Michelin star restaurants around the world. Every dish at Sapa Clay House is on par with the best restaurants we’ve been to. We were continuously in awe of the beauty, freshness, taste, and presentation of our lunch, dinner, and breakfast. Chef Huan could have a job at any restaurant in the world. We are so lucky that he is the chef at Clay house. I wish we could have stayed and eaten there for a week. Our wine was also fantastic. Cooking class: best one we’ve ever had (compared to Tuscany, Sicily, Japan, Spain, Denver, etc)."

"One of the best hotel and fantastic service "

"Nice room. Weather was kind of gloomy. "

"The place was beautiful, clean, and peaceful, with stunning surroundings. The hosts were incredibly kind. Lee was especially helpful, giving great tips about the area. Highly recommend this spot for a relaxing stay in Sapa."

"Good"