Our room was not up to 4 star standards. The furniture was not kept up, neither was the bathroom. We needed to be moved to another room that also had chipped furniture and was dusty. I did share my concerns with the front desk staff. I see this as a 3 star. However, I would say the lounge area on the 1st floor was nice.
Yvonne L.
เข้าพัก 2 คืน, พฤษภาคม 2025
6/10 พอใช้
Jessica
3 ส.ค. 2025
Bed was fine room a little small very few amenities staff was nice and courteous.
Everything perfect, just the check in is not so usual , they include and extra charge of 250 usd with the cost of the room for guaranteed the extra charges and I haven’t received the return yet.
I want to first start off by saying my overall stay (from Thursday, July 24, 2025 - Sunday, July 27, 2025) was great up until the last night of my trip. I started in Room 614. Early Sunday morning, I arrived at my room around 1:00am, noticed Sulfur/rotten egg smell around 1:30am then cut off unit in the room at 1:33am. Called maintenance and he arrived saying that the smell was throughout the hotel but when we came in the hallway then went downstairs to the lobby, we no longer smelled the Sulfur/rotten egg smell. Front desk claimed the smell was in other areas of the hotel then proceeded to put us in another room, 701, which I appreciated. The next morning the same front desk clerk changed her story to say that no other room had that issue but us and that they unclogged the drain on the 7th floor so the smell might have come from that. Smelling Sulfur like that in a room is VERY serious and I felt like maintenance, along with the front desk clerk did not take it as seriously, which is concerning. Hopefully with this review, someone will do some further investigation on what was causing the smell and not put another guest in that room until it's resolved.
White Hall is a fave of mine, because I am always greeted with a smile and tended to with kindness. Room is always clean with a very comfy bed and cold ac. The restaurant/bar staff is excellent, and the food is delicious!
Leticia
เข้าพัก 1 คืน, กรกฎาคม 2025
8/10 ดี
SHANEKA
เดินทางกับคู่รัก
27 ก.ค. 2025
I liked the property.. But I didn’t know about the only valet parking..
Really great stay would have been perfect if a/c hadn't busted for a day. Staff was awesome and took care of me, gave me a fan for my room! Thanks Ana Maria!
After a terrible experience with my booking at the Hyatt, we decided to head straight to The Whitehall—and I’m so glad we did! From the moment we walked in, the staff was incredibly kind, welcoming, and understanding. They truly turned our stressful situation into a great stay. The service was top-tier, and everyone went out of their way to make sure we were comfortable. I can’t thank them enough. This hotel knows how to treat their guests right!
We booked this hotel because it was a 4 star and looked nice, but this hotel is a polished turd. They have made it look nice outside and in the lobby- but the rooms are sad. Old and everything is beginning to crack and warp. Crusty. I’ve stayed at nicer holiday inns than this place.. and to add, the AC was out almost our entire stay and they did nothing to compensate us. Stay somewhere else.
The hotel is in a convenient location. It’s an older property and the rooms could use some updates. Comfortable beds though, and the front desk staff were very helpful.