Front desk was rude. Almost refused me after stating multiple times I made a reservation online. The door did not lock. The water pressure in the shower was weak. The mattress was hard. The pillows were flat. The AC was bad. The hairdryer almost caught fire. The carpet was sticky? How do you make a whole Capet sticky??
This was by far and large the worst experience I’d ever had. The room was abysmal, with stains literally everywhere, the Comforter had at least 13 cigarette burns in it, and was stained to the point of unsuitability, the refrigerator didn’t work (and had towels in it), the door sealant was broke, the room constantly smelled of smoke, the couch was stained. I could go on but I’m limited in characters. I read the reviews, which must have been faked by ownership, and convinced myself to get the room for value. Never again. Avoid this like the PLAGUE! You’re likely to catch it here!
My reservation was split by accident so i had 2 different reservation numbers. One person told me this was fine at check in. The next morning i was humiliated and had to wait at the window by the office being accused of over-staying and not paying a for second night. Even when i showed both reciepts. I even offered to write the confirmation numbers down. That was just the reception. The air conditioning was broken and made the room damp. The door was broken an i had to be let in and it didnt lock once in the room. The bed linens had some substance and about 30 burn holes in it i couldn't tell but i had my own. Luckily. Maids just walked in without notice 2 times. Just all around not great. Did not bother to stay the second night and left.
The front desk lady was very rude! As well as she didn’t know that check in was at one pm and to come back at three pm also other guests were still in our room.
Booked through Expedia and called to confirm if an early check in was available; was instructed by desk clerk they don’t have any rooms and hung up. I called back and they said they didn’t book it , I did and they don’t have any rooms; I advised but it shows availability and then asked for a refund; was told no refund can be provided.