2/10 แย่มาก
Marcos
เดินทางกับคู่รัก
3 พ.ย. 2025
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Sadly we got here and already very displeased with our stay. I had made the reservation through Expedia, it did not let me put a request for a quiet room away from the elevator. Once here during check in, I let the receptionist know and she put us on the 14th floor which we thought it would be quiet. Entering the room we already could hear the noise from outside. It feels like a window is open. It's horrible. Then I took my shoes off and the carpet is all wet around the living area. I finally called the front desk to let them know of all issues and I was told that we could not switch rooms because I did not make the request prior and now they can't do anything about it (bad customer service). They were going to send someone to check the carpet being wet. The guy came and his solution was for us to put a towel or something because it could have been that someone drop water before us, gross! This is unacceptable for a higher end hotel to have these issues. I had expressed to the front lady that we had had a horrible experience with another. Crown Plaza in Dallas 2 years ago and we were hoping this would not be the case. But here we are, not even 30 min in the room and already having all these issues.
Got a “welcome” text from manager then explained to her what happened, she offered for us to change rooms but we are already settle in bed, not going to pack all over to take a risk to have more issues in a different room. Lost trust, will never set foot on a Crown Plaza again!
Marcos
เข้าพัก 1 คืน, พฤศจิกายน 2025