"Overall, we had a very good stay. The food was good, our room was excellent, and the service throughout most of the hotel was wonderful.
Unfortunately, our experience with the front desk was disappointing. We noticed what appeared to be inconsistent treatment of guests. For example, some guests were warned that the ice was unfiltered/not recommended, while others were not given that important information. We also observed some guests receiving complimentary drink tickets while others did not.
What was especially concerning to us was that, based on what we personally observed, white guests appeared to be receiving these perks and information more consistently than guests of color. This left us with a troubling impression of unequal treatment and possible bias/colorism at the front desk.
We otherwise really enjoyed the hotel, which is why I hope management takes this concern seriously and ensures that all guests receive the same information, courtesy, and benefits regardless of race or skin color."
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