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"Customer service was great "

"This is a gem of a hotel in a gem of a neighborhood. Nothing too fancy but clean and the staff are wonderful. Our go-to when we're in NYC. The Greenwich Village location is away from the tourist areas, quiet, with easy access to the subway, restaurants, and right on the best people-watching park in the city, Washington Square."

"Staff was great and helpful about the neighborhood. "

"Clean room, large bathroom, overall, great hotel, would stay again "

"Great value and well situated "

"I stayed at Arlo Soho in NYC Aug. 6-8. Their Hotels.com profile included free Wi-Fi and gym in the amenities. However, I was charged an additional “resort fee” of $34/day for Wi-Fi, gym, “bike access,” and two cans of water. Ripoff!"