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"At check in we were told that there was no room for us. The reason was that the rooms had not been cleaned that day. After review they were able to find a room. Not sure if it had actually been cleaned or just straightened up. The person behind was was turned away because their room was not cleaned We did not get the room we booked with the number of beds requested but at least there was a room."

"Great last minute hotel. Very pleased"

"Personal atento "

"Excellent"

"Beds where very comfortable, but I got a worn out card key and a used key card sleeve, which that wasn't to terrible bad, the roaches on the bathroom is what made the experience not so great!"

"Front office didn’t have nobody there. Had to call and wait for someone to arrive. Got to the room and didn’t have towels. Had to call again and wait for them to come back. Asleep next morning at 8am an employee just opens the room and starts to enter. Horrible experience."

"Nice"

"A/C not working They changed our room and the AC didn't work either. We had a bad night and a bad experience, and I chose Hilton thinking it would be better, but it turned out to be worse"

"Pnly issue i had was the remote didnt want to cooperate. "

"The room was relatively clean, the breakfast was terrible and the bed and pillows were horrible. Will not stay there again."

"Surprisingly it was a great hotel stay... I ended up getting the suite and was so clean and a good size room... Fridge, microwave, sink.. a nice clean sofa bed and nice size TV with tons of channels... I always check the bathroom and it was nice and clean... I will be staying there again"

"As a regular visitor to Cotulla for business, The Malana, by far is the best value in town. The rooms are nice and clean, staff is friendly and both breakfast and dinner are included in the price."

"Nice staff. Recently remodeled."

"The room was musky and dirty. The air conditioning unit was off so it took a while for the room to get to a relatively comfortable condition. The shower walls had dirty hand marks on them. The towels were yellowish instead of white. Just a poor experience, will never stay there again."

"Customer service "