Search Hotels in Highland Terrace, Richmond

"Clean room breakfast wasn’t the best"

"Clean room free parking, excellent front desk staff was friendly. The location was great near everything from restaurants to supermarkets auto places. Sightseeing and places to go close by. "

"They don’t honor your request or value your right for privacy! They do not provide “do not disturb” signs so you have to let the front desk know that you don’t want housekeeping or be disturbed. That request was ignored. When I confronted them, they said they would bring it up to the head of housekeeping and gave me the number for the manager. I left a message for the manager but was met with silence. Upon check in, the room clean but the sink was dirty. NO hair dryers are available. The guide on the TV does not match the channels on the TV Plus, the colors on the TV were off (it had a blue ) and there was no way to fix it. The bed was decent but slides off the frame cause it’s just a cheap platform. Water doesn’t get very hot and the pressure is not great. The rooms are definitely NOT soundproof. You can hear (and feel) planes overhead. For a night or two, it’s fine. The ladies at the were very nice although no issues were remedied. Manager Darcell Walker Does not return calls from concerned guests "

"Clean. No ice on the 4th floor. Elevator not working 1 day but fixed very quickly"

"Cute hotel, wonderful staff. Amenities are nice. Bed is comfy. Shower was cold first thing in the morning like boiler ran out. "

"Staff was friendly, room was comfy and spacious, all food was delish, both pool areas were really nice, the only down fall was the inside pool could have used a little more ventilation. The "spa" was very hot and comfortable. We enjoyed our stay!"

"Decent rooms, decent staff"

"Everything was beautiful "

"There was no microwave in my room. Someone brought me an old half functioning one. The doors to the other room slammed all night that kept me awake. The door to the bathroom was worn and had damage on it. "