Search Hotels Near Hawks View Glass Art Tour Cafe, Louisville

"I travel for work a decent amount. I’ve had some unpleasant stays at a hotel but none that have motivated me enough to actually write a review. Best Western’s aren’t great; but I wasn’t expecting great. They’re kind of like the iHop’s of the hotel world. But I only needed a close hotel to my work related travel for two days, so who am I to be picky? I arrived to a lobby that was under renovation. An older man was painting a new Kentucky themed mural and the front desk was a folding table operated by older woman who couldn’t bother to put her dentures in while on the clock. There was no heads up before this about any renovations/construction, or apology for the mess. She told me the usual information and pointed where breakfast would be. I knew I would have no appetite within a hundred yards of this building. While walking to my room I pass under a hole in the ceiling. Just gross exposed wood and wiring exposed. My room is outdated. The dresser looks like it has some sort of rot or termite damage. Thankfully no bed bugs but we found a small dead bug in the bed. The tv remote works about every tenth click. No rhyme or reason why. Our relaxing during the day was interrupted by construction which seemed to be in the nearby rooms as it was shaking the walls. When we left to go somewhere else to relax because of that, we spotted an exterminator truck in the parking lot which did not inspire confidence about the bug situation. Awful hotel"

"Desk clerk was more interested in her phone than checking me in."

"The room was very clean and serviced daily. Equipments provided were very helpful, micro, fridge and blow dryer. Staff were fantastic. I liked the supply of decaf coffee day and night. In short its an excellent hotel with better price. I would highly recommend it. My only complain is there were no better restaurant around or nearby."

"Very nice "

"Staff at checkin was very aloof and impersonal. Our reservation said we had breakfast and the front clerk told us there would be an $11 charge we went to our room and the toilet did not work we attempted to call the hotel for more than 20 minutes came down to the front office waited probably 30 minutes more when the front desk girl finally came back there was a whole line of people waiting for her some people trying to check in us who had a problem with our room and another man who also had a problem with his room. When it was our turn to talk to the girl she got really irritated with us when we said our toilet was not working at all it had no water in it and we could not flush it she said well you're only option is to move to another room which we were fine with if we had to but it was not top of our list because it was already after 9:00 p.m. she when I questioned where people were in the hotel to help people she told me that she had the right to take a break I agreed with her but also felt like there should be someone in the hotel that was in charge no one else was there except for her she ended up giving us breakfast vouchers to go to breakfast the next morning only to find out the breakfast was included in our hotel stay and we did not need the vouchers we tried to go to the restaurant in the hotel the previous night at 8:00 p.m. there was a clear sign posted that they were open until 11:00 when we walked in at 8:00 the woman was very surprised saying she thought that t"

"Great "

"One of the two lamps had no light bulb. Smoke alarm cover off showing a non functional device. Two rooms the other side of us showed no room numbers (employees, long term renters?). They were loud, tv blared until 3. The exit door below us slammed shut off and on all night long. Did not enjoy a quiet night of rest. It was clean. Left before breakfast time. Not likely to stay again."

"Nice and quiet "

"Room was clean upon arrival, staff was friendly & helpful. Continental breakfast was good as well & was so glad to not be bothered by room service unless requested. "