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"Wish they had a hot tub, but pool was nice. Loved the continental breakfast but wish they would have had more fruit options."

"This is the second time within three years that I have stayed at the Drury Hotel Polaris. Both times have been such a pleasant surprise. The property and my rooms have been very clean, which is the most important thing for me. The staff has been super friendly and helpful. The breakfasts and dinners have been enjoyable. I highly recommend this hotel to everyone!"

"The hotel itself was great, but the staff is absolutely incredible. We arrived late and the younger gentleman at the front desk was in such a good mood and made our check-in process super easy. We had four rooms and he had us checked in and into our rooms within 5 to 6 minutes of arriving. The next morning we met the staff at the café that was also fantastic. I was blown away by whoever is hiring at this location. Kudos to you! I would highly recommend this hotel."

"There was trash daily in hallways, overflowing trash cans everywhere. Liquid and food trash in elevators. The staircase was cleaner than the elevators. My room and the hallway it was off of smelled like mold, carpet in bad shape, obvious water damage, tub didn’t hold water, needed a wrench to turn on shower or any water going to shower, toilet randomly ran water consistently. Cable channels kept going out. Staff never answers phone forcing you to walk allllllll the way to the front desk, mostly...

"Low water pressure,not a very good shower head! Grab bar by shower was very loose not stable!Also mechanical mechanism to engage from bathtub to shower was not working properly!Hotel was very hard to get in touch with with directly. No one answered the phone after making many calls!"

"Staff was top tier!"

"No elevator. Despite booking a handicap room, they tried to put us on the second floor and then upcharged us to move to the first floor. Gutters hanging off the building, landscaping hasn't been touched in years with 4 ft tall weeds all around. Grass not cut and 3ft tall. Not as advertised."

"The staff was very welcoming and friendly and the place was clean."

"The staff was very pleasant and helpful. The outdoor space was very nice."

"The rooms were clean. Staff were excellent."

"Very nice place."

"Staff was helpful. Rooms were dated. Took three tries to get into a room that was ready for us. "

"Room was spacious and clean and the front desk was friendly upon our arrival. She recommended places for dinner as well."

"Room was clean and well stocked. Staff were welcoming and helpful."

"Room smelled, air conditioning rattled and was very loud. Door didn't lock looked like it had been kicked in. The layout of the room made no sense bed was opposite of the tv and tv didn’t turn or move. Bed and couch were old, worn and very uncomfortable."

"A/C unit could not lower the temp in our room during our two night stay. Parts of the room, like the drinking glasses, were not cleaned between nights. 3 Elevators are inadequate for 8 floors of guests, especially when the stairs are alarmed to exit on ground level. 1 elevator was out the whole time we were there. Breakfasts were ok, nothing to write home about."

"Pool out of order for one day of our stay. Pillows are poor quality. Breakfast buffet was adequate."

"Staff was very helpful and friendly. I stay here every time I am in Westerville and have not had a bad experience yet."

"Room ac was broken with no offer to help remedy the situation"