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"Low water pressure,not a very good shower head! Grab bar by shower was very loose not stable!Also mechanical mechanism to engage from bathtub to shower was not working properly!Hotel was very hard to get in touch with with directly. No one answered the phone after making many calls!"

"Wish they had a hot tub, but pool was nice. Loved the continental breakfast but wish they would have had more fruit options."

"The hotel itself was great, but the staff is absolutely incredible. We arrived late and the younger gentleman at the front desk was in such a good mood and made our check-in process super easy. We had four rooms and he had us checked in and into our rooms within 5 to 6 minutes of arriving. The next morning we met the staff at the café that was also fantastic. I was blown away by whoever is hiring at this location. Kudos to you! I would highly recommend this hotel."

"The staff was very welcoming and friendly and the place was clean."

"No elevator. Despite booking a handicap room, they tried to put us on the second floor and then upcharged us to move to the first floor. Gutters hanging off the building, landscaping hasn't been touched in years with 4 ft tall weeds all around. Grass not cut and 3ft tall. Not as advertised."

"The rooms were clean. Staff were excellent."

"This is the second time within three years that I have stayed at the Drury Hotel Polaris. Both times have been such a pleasant surprise. The property and my rooms have been very clean, which is the most important thing for me. The staff has been super friendly and helpful. The breakfasts and dinners have been enjoyable. I highly recommend this hotel to everyone!"

"Staff was helpful. Rooms were dated. Took three tries to get into a room that was ready for us. "

"Staff was top tier!"

"Room smelled, air conditioning rattled and was very loud. Door didn't lock looked like it had been kicked in. The layout of the room made no sense bed was opposite of the tv and tv didn’t turn or move. Bed and couch were old, worn and very uncomfortable."

"Staff at front desk were extremely kind and friendly, clean hotel, bed was so comfortable and breakfast was good! Would stay again!"

"The staff was very pleasant and helpful. The outdoor space was very nice."

"Clean room"

"Everyone was extremely helpfully and kind."

"Somewhere to lay your head with a full size fridge."

"A/C unit could not lower the temp in our room during our two night stay. Parts of the room, like the drinking glasses, were not cleaned between nights. 3 Elevators are inadequate for 8 floors of guests, especially when the stairs are alarmed to exit on ground level. 1 elevator was out the whole time we were there. Breakfasts were ok, nothing to write home about."

"Room was spacious and clean and the front desk was friendly upon our arrival. She recommended places for dinner as well."

"Staff was very helpful and friendly. I stay here every time I am in Westerville and have not had a bad experience yet."