"1. Check in is unprofessional, after getting my ID, front desk verified my phone number, after this step, they requested to see my original reservation receipt, which was very confusing. I asked something wrong? They said they just need to check. (Most of holiday in express can finish check in in 30 second, this one takes much longer time).
2. The hardware of hotel is good.
3. Breakfast choices are very limited, there was a purple sweet potato porridge they did not label it, I asked staff this...
"Good service, easy check-in, staff welcoming and happy to speak English. Room was big and clean with a great view, with everything, even USB charging cord.
Great location near many good restaurants and a shopping mall. Bus to Harbin airport and local metro are both walkable, but not short walks, some local buses right there though. "
"We were so grateful for the front desk service, they took extra miles to help us through WeChat communication.
All the staff were very helpful in this hotel!
We had a great time in Harbin.
Thank you so much to everyone!!!"
"The room was a bit on the older side and didn't feel overly maintained. Lots of the wallpaper was peeling. At least one ceiling tile was sagging low. The bed was very hard. It had low water pressure. The room itself was clean, and the hardwood furnite was quite nice. "
"Very good location that offers plenty of shopping, dining options. The hotel and the rooms are luxurious and the service is great. One of the downside was that non-smoking floors still smells like cigarette with ash treys at the elevator hall. Also the swimming pool is not serviced by the hotel and other residents of the building can use it. Swimming cap was also required which the hotel did not inform us."
"The service that the staff in the restaurants provided was exceptional. There was some confusion at check in and check-out time - 5 am - but that was eventually sorted."
ชวนครอบครัวไปท้าความตื่นเต้นได้ที่ อุทยานหิมะ Sun Island เพราะที่นี่คือสวนสนุกสุดฮิตใน ฮาร์บิน คุณจะประทับใจเทศกาลและโบสถ์ในย่านที่เหมาะกับการเดินเล่นแห่งนี้
