โรงแรมใกล้อุุทยานน้ําแข็ง Harbin Ice and Snow World, ฮาร์บิน

"Clean room "

"Gran hotel, habitaciones muy confortables, hablan muy poco inglés como en toda China"

"超棒！早餐豐富、位置便利、服務人員很暖心♡"

"รร.ดีมาก แต่ไกลจากร้านค้า พนักงานพูดภาษาอังกฤษได้น้อยไปนิด มีรถรับส่งไปสถานที่แหบ่งทสำคัญๆ "

"Friendly staff and clean room"

"房間整體還不錯，設施設備都很新，以設備來說算是相當完善。 房間網路也還不錯，有自動窗簾和升降桌，衛浴設備也都還不錯。 旁邊就有商店，晚上有大排檔，整體來說位置也還不錯。 但服務人員處理事件的能力有待加強，住的是近吸煙樓層，連三天聞到煙味，且實際看到人在抽煙，向前台反應之後前台表示也只能勸阻，那不確定為什麼要叫做進吸煙樓層？ 一直到最後一天飯店才提問說要不要換房間，但是都最後一天也聞到煙味人也不見了，實在也沒有這個必要性，只能說對於處理事情的能力經驗不足，且應該制定既然是禁吸煙樓層，就應該好好處理事情，而不是只能勸阻，這樣嚴重影響當初選擇禁煙樓層的其他客戶的住宿品質。"

"Great service and location is close to malls. "

"我是泰国人 不会说中文 工作人员不会说英语。 我休息5天，每天都有保洁员。但这不干净 有时候热水器不能工作。 早上有几天，电源关闭。 早餐室没有饮用水。 不提供咖啡，如果您需要咖啡，请致电服务人员。 在酒店大堂，没有吸烟标志，但仍有一些人在吸烟，并且不允许员工吸烟。"

"staff a men was not nice,not friendly, no smile and bed service when I check in, "

"We were so grateful for the front desk service, they took extra miles to help us through WeChat communication. All the staff were very helpful in this hotel! We had a great time in Harbin. Thank you so much to everyone!!!"

"Even though I did my reservation in advance, they didn't have a room available upon my arrival. The person in charged walked me two blocks away to a building with rooms. The building was dirty and smeelly. No signs, no security regulations, elevators malfunctioning, everyone smoking all over the places, walls filtty and dirty. The room too smelly. It was too cold, that was the only reason I ended up staying. Didn't feel leaving the place to try to find another hotel. Breakfast was delivered in...

"Absolutely lovely place to stay .All the staff were helpful and kind .Also I found they were helpful to myself and I am disabled."

"房間乾淨 服務很好"

"Hôtel exceptionnel comme j’ai rarement visité. La propreté exemplaire le personnel courtois,un design d’une élégance à couper le souffle.10/10 "