The hotel is a little confusing to navigate. There are long sets of stairs, follow by hallways, then a few stairs down, then going back up and winding through hallways. The room was lovely - floor to ceiling windows, the soaker tub on the balcony, very spacious room for Japan. We did however find two socks under one of the arm chairs which leads me to believe the room is not thoroughly cleaned after each stay. Still living in the old world where tattoos are not allowed in the public onsen there. We did not realize that dinner needed to be booked in advance with the reservation so no food for us. We had to walk to a convenience store down some very steep hills and then back up these very steep hills with bags of food and beer.