Dear Guest,Thank you for your amagazing review! We're glad to be considered the best hotel you've ever stayed in. Our historic Ryokan, with over 300 years of heritage, is indeed something special. We're delighted that you found our staff to be top-notch and enjoyed the amazing food.It was our pleasure to have you as our guest, and we hope to welcome you back for another exceptional stay in the near future.Best regards,Matsuzakaya Hoten Staff

Dear Guests,We're happy to hear that you and your wife had such an amazing experience with us! It warms our hearts to know that every minute of your stay was fantastic, and we truly appreciate your recommendation for others to experience the indulgent service, lovely rooms, and magical dining experiences.We're delighted to have provided a recommendations for you to rest and relax after your busy Tokyo trip, and we're especially glad you enjoyed the private onsen. Thank you for choosing us, and we can't wait to welcome you back for more great memories.Warm regards,Matsuzakaya Honten Team

鶴鳴館の豆桜での素晴らしいご滞在について、詳細なフィードバックをありがとうございます。お部屋や施設、周辺の体験についての情報を共有いただき、大変助かります。良い天候のおかげで、今回はバスを利用し、交通が簡単であることを確認できたようでうれしいです。また、豆桜のお部屋が食事会場やフロントに近いこと、フリードリンクスペースの充実を評価していただき、便利さをご満喫いただけたようですね。貸切露天風呂の利用や美味しいお食事、そして1泊でも癒されたとのお言葉、とても嬉しいです。お部屋に備え付けられたアメニティや飲み物の充実もお気に入りいただけたようで、ご満足いただけたことを嬉しく思います。急須の提供のご提案もありがたく受け止めます。バスで芦ノ湖を観に行かれたことも楽しいアクティビティの一つですね。箱根の観光においてバスが便利であること、お役に立てて光栄です。またの機会にお越しいただけることを楽しみにしております。何か特別なリクエストやご質問がございましたら、どうぞお知らせください。お世話になりました。松坂屋本店スタッフ

Thank you for staying at our Ryokan.We are glad that you find the food to be amazing and its great to know that the place you find amazing.We will do our best to provide even better hospitality the next time you visit.We look forward to seeing you again.Matsuzakaya Honten

Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you found the accommodation and food to be wonderful. Your satisfaction is our utmost priority, and we're thrilled that you enjoyed your traditional inn experience, the hot spring water, and the food.We take great pride in preserving the rich history of our inn while providing a welcoming and comfortable environment for our guests. Your kind words about our staff and the overall experience are greatly appreciated.Should your future travels bring you back to our area, we would be honored to welcome you again for another enjoyable stay.Warm regards,MatsuzakyaHonten Team

貴重なご意見をお寄せいただき、ありがとうございます。冷蔵庫のサイズに関するお気づきは、今後のサービス向上に役立てさせていただきます。お客様の快適さを最優先に考え、より大きな冷蔵庫を提供することができるか検討いたします。お客様のご要望にお応えできるよう、改善に向けて努力いたします。またの機会にお越しいただけることを楽しみにしております。何か特別なリクエストやご質問がございましたら、どうぞお知らせくださいませ。お世話になりました。松坂屋本店スタッフ

Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay at our traditional ryokan and that you found our service and food to be excellent. Your kind words about our establishment being a beautiful place to stay are much appreciated.We're also pleased to know that you found it easy to reach us by bus from Odawara. Convenience is an important aspect of ensuring our guests have a comfortable and enjoyable stay.If your future travels bring you back to the area, we would be honored to welcome you again to our ryokan. Thank you for choosing us and for your support.Warm regards,Matsuzakaya Honten

Thank you so much for sharing your wonderful experience at our Ryokan. We're thrilled to hear that you found our Ryokan to be incredible, with friendly staff, exclusive authentic food, and a lovely room.Your recommendation means the world to us, and we truly appreciate your kind words. We strive to provide exceptional experiences for our guests, and it's gratifying to know that we succeeded in making your stay memorable.If your travels bring you back to our area, we would be honored to welcome you back to our Ryokan. Thank you for choosing us and for your support.Warm regards,Matsuzakaya Honten

Thank you for choosing our Ryokan for your stay and for taking the time to share your feedback. We are thrilled to hear that you had a wonderful experience with us.We are also pleased to hear that you enjoyed our restaurant. We strive to offer an amazing dining experience, and we are glad that we could accommodate your specific dietary preferences. Thank you once again for your kind words. It would be our pleasure to welcome you back in the future and provide you with another memorable stay.