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"we left the Hotel on the first day of our stay due to quality of services"

"Wrong Address on receipt and website!!! Drove around looking for hotel correct address. Expedia should update or someone should compensate me for endless talking to locals and information center for correct location. Wasted alot of time while on vacation. Very disappointed."

"What a wonderful hotel! Very comfortable, cozy, and quiet, with a beautiful garden and pools! Excellent on-site restaurants. Friendly staff. We felt incredibly comfortable the whole time! It may not be the newest hotel, but we've been to neighboring giant hotels, and in terms of comfort and luxurious, relaxed living, we know Sofitel is the best! The children's entertainment area is simply amazing! Thank you for a wonderful stay!"

"The hotel is quite big. There were some people at reception that could communicate in English, although with some difficulty but was good."

"酒店的沙滩是附近酒店中人最少的"

"Wonderful time to celebrate our 40th anniversary with family! Everyone enjoyed the time when we stay there Love our PA - Chloe she was so helpful & friendly 👍 give her 5 stars"

"Bra"

"Lovely"

"We are totally disappointed by the room and quality standards of Fairmont Haitang Bay in Sanya. We had high hopes on Fairmont, being a prestigious US hospitality brand, and left it the very last stop of our four-day-three-night itinerary. The room facilities are not professionally installed. Room size (allegedly 63 sq m but nowhere near it) and arrangement are not the same as the website suggested. I would understand this kind of standards coming from a three-star class but we paid US$200 for it...

"非常棒！"