Search Hotels Near Guzelyali Kultur Merkezi, Izmir

"I booked this hotel due to high ratings and attractive photos, expecting top quality and no hidden costs. Reality was disappointing. At check-in I was shocked by the unexpected deposit demand- not mentioned clear but hidden, where the price was shown as final with all fees included, it did not include the deposit. The receptionist insisted the rate was “too low for two people” and pushed breakfast hard despite my clear refusal. We compromised: I paid only half the requested deposit. I repeatedly asked if a contactless phone payment (Apple Pay) would allow instant refund at checkout. Each time: “No problem, come 15 min early, we check minibar and return it immediately.” It was a lie. At 3 a.m. check-out (early flight) they said refunds only start at 9 a.m., no physical card= no instant return, transfer takes 3 business days. Mr. Ismail Balaban (shift manager?) and the receptionist showed zero empathy or willingness to help. To this day the deposit hasn’t been returned and no one has contacted me. Worst part: the hotel created the problem but takes no responsibility to fix it. Only I have to chase, email and fight to recover my money. Room: very comfortable beds (only real positive), broken bathroom scale, rusty bathtub plug, constant beeping from bathroom 24/7, average indoor pool. Housekeeping staff were genuinely kind and helpful. For a 5-star hotel this level of unprofessionalism, dishonesty and lack of accountability is unacceptable. Price-quality mismatch is huge."

"Simply OK! "

"Quite, clean, people were very helpful, Indoor pool was closed during our one week staying, just the outside pool was open and outside was cold temperature. The pool opens at 11 am, it was very late for early birds. They need to change opening hours to earlier time, like 7 am. We couldn’t find any trails in the forest. Hotel is really close to forest but you can not walk in there."

"Everything is good but the AC simply doesn’t cool down the rooms. I prefer to sleep at 20 degrees and even though it is winter time, the room was at 24 degrees after the ac worked whole night. This is not my first time in here, this is always the case. "

"Room was good. very clean "

"Good environment "

"Staff was very nice and gave us an upgrade upon arrival. So nice to recommend places to go. Also, the location for the hotel was great, right next to transportation and across the street from the Bay. The breakfast room was great and good ocean view with great varieties of food."

"Everything about the hotel was wonderful "

"Everything was very good"