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Hotel Maya Excelsior

3.0 star property
A peaceful oasis awaits travelers near Paseo Cayala, where tranquility meets culinary exploration in a refreshing retreat from everyday life

Choose dates to view prices

Hotel Maya Excelsior is minutes from Paseo Cayala, offering beautiful gardens and authentic local flavors. Guests can enjoy indoor or outdoor pools, stay connected with WiFi, or maintain their fitness routine at the well-appointed gym.

Reviews

5.0 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Classic Single Room, 1 Double Bed, Non Smoking

Classic Single Room, 1 Double Bed, Non Smoking | Bed sheets

Classic Single Room, 1 Double Bed, Non Smoking

Highlights

Flat-screen TV
Ceiling fan
Private bathroom
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 2 Single Beds, Non Smoking

Bed sheets

Classic Double Room, 2 Single Beds, Non Smoking

Highlights

Flat-screen TV
Ceiling fan
Private bathroom
Daily housekeeping
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, 2 Double Beds, Non Smoking

Bed sheets

Deluxe Double Room, 2 Double Beds, Non Smoking

Highlights

Flat-screen TV
Ceiling fan
Private bathroom
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room, Multiple Beds, Non Smoking

Triple Room, Multiple Beds, Non Smoking | Bed sheets

Triple Room, Multiple Beds, Non Smoking

Highlights

Flat-screen TV
Ceiling fan
Private bathroom
Daily housekeeping
  • Sleeps 4
  • 2 Single Beds and 1 Double Bed

View all photos for Deluxe Suite, 2 Double Beds, Non Smoking

Bed sheets

Deluxe Suite, 2 Double Beds, Non Smoking

Highlights

Flat-screen TV
Ceiling fan
Private bathroom
Daily housekeeping
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Zona 1, a neighbourhood in Guatemala City, is home to Hotel Maya Excelsior. Paseo Cayala and Central Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Constitution Square and Kanajuyú Ecological Park. La Aurora Zoo and Museo de Musicos Invisibles are also worth visiting. Visit our Guatemala City travel guide
Map
Centro Historico, 7ª. Avenida 12 - 46, Zona 1, Guatemala City, 1

What's nearby

  • Constitution Square
    8 min walk - 0.7 km
  • Central Market
    8 min walk - 0.7 km
  • Palacio Nacional de la Cultura
    10 min walk - 0.8 km
  • Palace of Justice
    13 min walk - 1.1 km
  • Guatemala City Hall
    15 min walk - 1.3 km

Getting around

  • Guatemala City (GUA-La Aurora Intl.)
    24 min drive

Restaurants

  • Café Saúl - Cine Lux
    4 min walk
  • Los Tres Tiempos
    4 min walk
  • Salamandra
    3 min walk
  • gran jaguar restaurante
    1 min walk
  • Porcino Pollo Zona 1
    3 min walk

About this property

Hotel Maya Excelsior

Hotel near Paseo Cayala
You can look forward to a garden, dry cleaning/laundry services and a gym at Hotel Maya Excelsior. The on-site restaurant offers breakfast and lunch. In addition to conference space, guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • An indoor pool and an outdoor pool
  • Free self-parking
  • Local cuisine breakfast (surcharge), smoke-free property and luggage storage
  • 2 meeting rooms, a front desk safe and a lift
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Ceiling fans and daily housekeeping

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily local cuisine breakfast available 6:00 AM to 10:00 AM for a fee: USD 8 for adults and USD 8 for children
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • Indoor pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 2,691 square feet of conference space

Outdoors

  • Garden

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Ceiling fan

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 22 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 10 per pet, per night
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Fee for local cuisine breakfast: from approximately USD 8 for adults and from USD 8 for children
  • Pet fee: USD 10 per pet, per night
  • Credit card charges are subject to a surcharge of 22 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Property is also known as

Hotel Maya Excelsior GUATEMALA
Maya Excelsior GUATEMALA
Hotel Maya Excelsior Guatemala City
Maya Excelsior Guatemala City
Hotel Hotel Maya Excelsior Guatemala City
Guatemala City Hotel Maya Excelsior Hotel
Hotel Hotel Maya Excelsior
Maya Excelsior
Maya Excelsior Guatemala City
Hotel Maya Excelsior Hotel
Hotel Maya Excelsior Guatemala City
Hotel Maya Excelsior Hotel Guatemala City

Frequently asked questions

Does Hotel Maya Excelsior have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Hotel Maya Excelsior pet-friendly?

Yes, Hotel Maya Excelsior allows pets (limit 1 total). There's a fee of USD 10 per pet, per night. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hotel Maya Excelsior?

Self-parking is free at this property.

What time is check-in at Hotel Maya Excelsior?

Check-in start time: 1:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Maya Excelsior?

Checkout is at noon.

Where is Hotel Maya Excelsior located?

Located in Zona 1, this hotel is steps away from Museum of Invisible Musicians and Church of St. Francis. Museo de Musicos Invisibles and Catedral Metropolitana are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Maya Excelsior Reviews

5.0

5.2

Cleanliness

8.0

Location

6.2

Staff & service

4.0

Property conditions & facilities
Rating 10 - Excellent. 12 out of 51 reviews
Rating 8 - Good. 4 out of 51 reviews
Rating 6 - Okay. 3 out of 51 reviews
Rating 4 - Poor. 10 out of 51 reviews
Rating 2 - Terrible. 22 out of 51 reviews

Reviews

4/10 Poor

denis

Disliked: Cleanliness, amenities
Very central near the Cathedral and the palace wouldn’t chance using the pool overall outdated and unclean wouldn’t recommend.
Stayed 2 nights in Oct 2025

10/10 Excellent

Elba

Liked: Cleanliness, staff & service, room comfort
location of this place is very convenient, good price, people from the reception are very nice and helpfull
Stayed 2 nights in Jun 2019

2/10 Terrible

Monica

Disliked: Cleanliness, amenities, property conditions & facilities
It looked like a horror movie stage. Sorry to say this but this was the most scary hotel I have ever stayed
Stayed 1 night in Jul 2025

6/10 Okay

Joshua

Liked: Staff & service
The staff was polite. Gave us a quick tour around the vicinity.
Stayed 1 night in Jul 2023

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited by artists and president
Stayed 3 nights in Jun 2024

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities
No good
Stayed 1 night in Nov 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not new. But the room is clean and the staff is nice. Easy check in and out. No air conditioning but have warm water and big room.
Stayed 4 nights in Jul 2023

2/10 Terrible

Otto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t recommend this Hotel to anyone!
Stayed 1 night in Nov 2023

4/10 Poor

Raphael

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Too simple for the price, TV has only several programas, very noisy early in the morning and the whole Day, Swimmingpool was close, terrible bed, i got hurt my back. Bathroom quite ok with space and warm water
Stayed 2 nights in May 2024

2/10 Terrible

Gabriel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is not worth booking. Expedia states that you can pay online to reserve it. Once you get to the Hotel (if you can call it that), the staff tells you that they do not take payments from Expedia and that you MUST pay in cash. It is an inconvenience. Staff DID NOT know what to do. They are liers and very UNFRIENDLY, I would not recommend ever.
Stayed 1 night in Sep 2025

2/10 Terrible

Dwayne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was dirty staff did not help
Stayed 1 night in Jul 2024

4/10 Poor

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was centrally located in historic downtown Guatemala City. The shower was clogged and I had to ask for a plunger to unclog it /-: No room service and the staff were whatever
Stayed 3 nights in Jul 2023

2/10 Terrible

B'alam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked this hotel due an emergency. This is an scam, pictures are misleading and is expensive for what they offered. No hot water, dirty towels, a bathroom with roaches and an uncomfortable bed. At the reception they were unfriendly and doubtful about the booking.
Stayed 1 night in Sep 2024

6/10 Okay

Marino

Liked: Cleanliness, staff & service
Ok
Stayed 18 nights in May 2024

4/10 Poor

Osvelio

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

I feel no safe

People talking all night on the stairs up n down the building floors n drinking
Stayed 1 night in Sep 2022

2/10 Terrible

Mitzy

Disliked: Staff & service, amenities, property conditions & facilities
No hot water
Stayed 2 nights in Mar 2024

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is pretty rundown. The pools are not clean. The room I was first offered smelt like dusk and properly had not been cleaned in a while. The next room I was offered I saw what looked to be a bed bug sheddings. I left and went to another location I need a refund.
Stayed 1 night in Jul 2023

4/10 Poor

Miguel A

Disliked: Cleanliness, staff & service, property conditions & facilities
I will not recommend us please. This is because the rooms are not clean when I still there for one night it sound like it was working but they were building something 3 o’clock in the morning I couldn’t sleep at all and I had to be up by 6 o’clock to go to work so when I recommended the room for the staff were horrible.
Stayed 12 nights in Feb 2024

2/10 Terrible

Carlos

Disliked: Staff & service, amenities, property conditions & facilities
Is not worth the 50$
Stayed 2 nights in Apr 2023

2/10 Terrible

Juan

Disliked: Cleanliness, amenities, property conditions & facilities
Nada limpio
Stayed 1 night in Dec 2025

2/10 Terrible

Julio

Disliked: Cleanliness, amenities, property conditions & facilities
A la cama se le salen todos los resortes, está demasiado sucio el baño donde te bañas, las almohadas están terribles muy mal servicio, el elevador no funciona jamás volvería a ese lugar
Stayed 1 night in Nov 2025

2/10 Terrible

Jorge

Disliked: Amenities
De entrada el personal es arrogante, habían cucharachas en el escritorio de recepción y en las habitaciónes, para el precio esta demasiado. Demasiado caro para las instalaciones y servicio que se brindó. Definitivamente si tienen oportunidad de quedarse en este lugar, no lo hagan. Mal recomendados
Stayed 1 night in Apr 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me hospedaría nuevamente allī.
Stayed 10 nights in Apr 2025

4/10 Poor

Juan Pablo

Liked: Staff & service
Es un hotel que brinda condiciones regulares de Hospedaje, para mi regular.
Stayed 3 nights in Mar 2025

10/10 Excellent

Irma

Disliked: Room comfort
Muy bien lugar limpio y confortable
Stayed 2 nights in Oct 2024