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"Unfortunately, this was one of the most disappointing hotel stays we’ve had. We booked two rooms, but from the moment we arrived there were constant issues: one room was missing the advertised sofa bed, there was no complimentary water despite being told it would be provided, no slippers, an empty shower gel dispenser, a broken bedside lamp, a wardrobe door that wouldn’t close properly, and one of the showers wasn’t working. When I reported the shower, I was told nobody was available to fix it...

"Not a terribly convenient location for food and activities but nice big room. Only bad thing was that there was garbage still on our balcony from prior guests and the balcony was dirty."

"Central spot, walking distance to Central Park, room was clean,"

"Convenient location "

"Loud lobby. Dirty towel on the floor when I checked in. Run down. Nice staff."

"Location unbeatable, staff was wonderful. Property is run down, room wasn’t clean enough - water stains and a couple small bugs in bathroom. The pool and spa area was not modern, not as clean as I would like. Horrendous disposable flip flops instead of standard gym/hotel slides."

"Clean room and staff"

"Great location big room suite for five people"

"Not worth the price at all. Bathroom door is broken, 4 star at most."

"Great place to stay, I would highly recommend this property."

"Good"

"Beautiful! This place is very fancy."

"My first time in New York and they helped out a lot. Took my bags while I waited in on my room as I flew in earlier than my booking. I had a great time and every time I got back to my room, my room was cleaned and spotless with fresh towels. Thanks!"

"Beds are very comfortable,but the water pressure was terrible in the shower. They didn't originally see my booking with Expedia, but they worked quickly to get our rooms and eventually saw our reservation."

"Pur room in particular was NOT clean! One of the beds was made with hair and debris between the sheets, we were not properly stocked with towels, the floors had clearly not been swept and the amount of dust was astounding! When i called about it, it took nearly 2 hours to get an attendant to come change the sheets as the person answering in the evening was a service and not the desk, i couldnt sleep till nearly 2am and was EXTREMELY disappointed! The door men Matthew and bar/shop attendant Sam...

"Love the vibe of this hotel. Staff was great. Like the renovations they’ve made. They upgraded us to a larger room. Good location."

"It was a hor"

"Location was fantastic. It is always my favorite place to stay!"

"Staff are very friendly Upstairs breakfast and evening snack room has a nice balcony. Great location for biking"