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"The penthouse had a sofa bed that had a horrible mattress and the bed made loud noises even with slight movement. Couldn’t sleep all night and woke up with backache and a headache. The lady at the front desk was rolling her eyes at the other guests. Not worth the money. Worst bed I have ever slept on, the view from the penthouse was also not good."

"Fantastic location, just a 5 min walk from Victoria station. Staff are great, so friendly. Room was lovely. It didn’t have the advertised chandelier though. The wardrobe wasn’t tall enough for my maxi dresses but i was able to hang them on the outside which was fine. Plenty of hangers. Gorgeous cake and cookies in room on arrival. Other than the tiny issues I can’t fault it. We didn’t have breakfast as it was rather expensive for what we would eat but the small plates we had one evening were...

"Schönes Zimmer, hilfbereites Personal, vielfältiges Frühstück. Sehr gute Lage sehr nah an der Themse auf der anderen Flussseite zum Parlament. Gut zu erreichen via U-Bahn."

"We had an excellent stay and would definitely return. The night and day staff were incredibly helpful and kind throughout, and really made us feel welcome. Our room was lovely, and the facilities were great. We especially enjoyed the views over the harbour. The team also went above and beyond to make our visit even more comfortable, which we really appreciated. A wonderful experience overall, and we wouldn’t hesitate to come back."

"Good hotel next to huge park and very convenient with shops around."

"Very expensive; tiny rooms. Pleasant staff but the experience was not remarkable."

"Das Zimmer war sauber. Das Hotel ist in die Jahre gekommen. Wir hatten ein Zimmer im Keller. Man hörte Klospülungen und das gehen im Zimmer darüber. Schlimm war es, dass Zimmer nur über einen Aufzug zu erreichen."