โรงแรมสำหรับครอบครัวแห่งนี้ ตั้งอยู่ใกล้สนามบินในจอร์จทาวน์ ภายในระยะ 3 กม. จากสนามกีฬานานาชาติปีนัง, Relau Sport Complex และมหาวิทยาลัยวิทยาศาสตร์แห่งมาเลเซีย ส่วนศูนย์การศึกษาด้านวิทยาศาสตร์และภูมิศาสตร์แห่งภูมิภาค (RECSAM) และวิทยาลัยครู Institute Pendidikan Guru อยู่ห่างจากโรงแรมไป 3.3 กม.
Superb service from the staffs
Well maintained
Limited Breakfast choice
เข้าพัก 2 คืน, ธันวาคม 2020
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Sukhdev Singh
28 ธ.ค. 2020
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ
Disappointed with the stay
Overall it was satisfactory. But for a 5 star hotel, they are really below mark. I think the service providers did their best within their means but there could be lack of proper supervision, management and leadership in this hotel. Rooms were clean, bathroom was clean, but the restaurant service was poor and also during breakfast time. Eg the waiter used his hand during toasting the bread. Also I gave the ice pack (used to store some special medicine while travelling) to be kept in the freezer as there was no freezer in the room. The refrigerator was inadequate to keep the ice pack cold. On the 4th day when I got it back, the ice pack had already melted as they did not put it in the freezer. The instruction that I gave to the Duty Manager (Farish) was not complied with. It was quite shocking. I would not recommend this hotel as a 5 star hotel mainly due to poor service and the attitude of the staff at the front desk who did not show the due care when I complained about the ice pack. I got the answer “the management having meeting”. I expected as least someone from the management should quickly come up to hear my complain when it is fresh. Feedback like this was very useful to the hotel but they lost the opportunity.
Definitely the luxury hotel to go to in Penang....for a retreat !
The beautiful Bkt Jambul Golf course is just " next door " and Kampachi at lower ground serves Japanese cuisine choices including the wonderful wagyu beef !
Food is good. However, hotel needs some upgrading works.
1) room smells musty. Probably because carpet is old
2) have some difficulty accessing room floor because hotel card doesn't work in one of the lift
3) room door knob needs repair
Very happy with our stay. The kids loved it too. A great place to stay. Excellent condition, very very helpful staff. Their local knowledge is fantastic. Service is A++. Food is great too. All in all 6 out of 5 star. :)
Hey!! I’m so glad to stay in this hotel!! All the things in this hotel is very well especially the staff serviced!! But still need to improve and check about the air conditioning in the room frequently ..
Big property. Built while ago but well maintained. Clean and satisfying stay. Water quality is good. Breakfast buffet was good. Property is located 10 min from the airport toward elevated near mountain area providing awesome view of town and sea. Parking area is big, well ventilated and safe.
The open space, fresh air, the garden and the pool were great. Its a very nice hotel with great service. We loved staying there.
The only low light is distance, the hotel was a 25 min drive from george town. But we always gound grab easily.
Overall, a very nice property. A bit far from Georgetown but close to the airport. Nice and quiet and costs only about 20 Ringit using grab to hit downtown. Nice pool. Squash court paint peels but this is a minor complaint.
A beautiful property where the indoor and outdoor merge. Beautiful greenery and decor. Lovely rooms with views over Penang. A choice of restaurants and a lovely pool area. Really enjoyed our stayed and extended it twice!
Service in one of the restaurants was slow. We are vegetarian and breakfast buffet was not accurately labelled. Not leaving enough towels in the bathroom. Not near any amenities so needed to get a taxi everywhere but taxis are so cheap!
Other than this would highly recommend staying here and would stay again. Great value for money!