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Cititel Express Penang

3.0 star property
Hotel with free parking, steps from KOMTAR

Choose dates to view prices

Cititel Express Penang, in Downtown George Town, offers a practical city retreat with a restaurant, in-room WiFi, and dry cleaning services. The 24-hour front desk staff assists guests with local attractions.

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi
The current price is ฿1,290
฿1,486 total
includes taxes & fees
4 Nov - 5 Nov

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Minibar
Coffee/tea maker
In-room safe
Daily housekeeping
Laptop workspace
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room | Minibar, in-room safe, desk, laptop workspace

Standard Twin Room

Highlights

Soundproofed
Air conditioning
LCD TV
Minibar
Coffee/tea maker
In-room safe
Daily housekeeping
Laptop workspace
  • Sleeps 2
  • 1 Single Bed

View all photos for Family Room

Family Room | Minibar, in-room safe, desk, laptop workspace

Family Room

Highlights

Soundproofed
Air conditioning
LCD TV
Minibar
Coffee/tea maker
In-room safe
Daily housekeeping
Laptop workspace
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Twin Room

Superior Twin Room | Minibar, in-room safe, desk, laptop workspace

Superior Twin Room

Highlights

Soundproofed
Air conditioning
LCD TV
Minibar
Coffee/tea maker
In-room safe
Daily housekeeping
Laptop workspace
  • Sleeps 2
  • 1 Single Bed

View all photos for Family Room

Minibar, in-room safe, desk, laptop workspace

Family Room

  • Sleeps 4

View all photos for Standard Twin Room

Minibar, in-room safe, desk, laptop workspace

Standard Twin Room

  • Sleeps 2

View all photos for Standard Queen Room Non smoking

Minibar, in-room safe, desk, laptop workspace

Standard Queen Room Non smoking

  • Sleeps 2

View all photos for Standard Room

Minibar, in-room safe, desk, laptop workspace

Standard Room

  • Sleeps 2

View all photos for Superior Twin Room Non Smoking

Minibar, in-room safe, desk, laptop workspace

Superior Twin Room Non Smoking

  • Sleeps 2

Standard Room

  • Sleeps 2

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About the area

Map
123, Lebuh Noordin, George Town, 10300

What's nearby

  • 1st Avenue Mall - 2 min walk - 0.2 km
  • KOMTAR - 3 min walk - 0.3 km
  • Pinang Peranakan Mansion - 19 min walk - 1.6 km
  • Swettenham Pier Cruise Terminal - 2 min drive - 2.0 km
  • Gurney Drive - 3 min drive - 3.1 km

Getting around

  • Penang Sentral - 28 min drive
  • Penang (PEN-Penang Intl.) - 15 min drive

Restaurants

  • ‪Wembley Café - ‬1 min walk
  • ‪Cafe Jen - ‬2 min walk
  • ‪Starbright Coffee - ‬1 min walk
  • ‪Chang Leong Nanyang Coffee - ‬2 min walk
  • ‪Lobby Lounge - ‬2 min walk

About this property

Cititel Express Penang

Hotel near KOMTAR
Cititel Express Penang provides dry cleaning/laundry services and more. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • An electric car charging station, concierge services and a 24-hour front desk
  • Tour/ticket information, smoke-free property and a lift
Room features
All 234 rooms offer comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as free WiFi and safes.
Extra amenities include:
  • Showers and free toiletries
  • LED light bulbs, coffee/tea makers and daily housekeeping

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includes taxes & fees
5 Nov - 6 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 22 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 100 per night
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector, a security system and window guards

Property is also known as

Cititel Express Penang Hotel George Town
Cititel Express Penang Hotel
Cititel Express Penang George Town
Cititel Express Penang Hotel
Cititel Express Penang George Town
Cititel Express Penang Hotel George Town

Frequently asked questions

Is Cititel Express Penang pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Cititel Express Penang?

As of 3 Nov 2025, prices found for a 1-night stay for 2 adults at Cititel Express Penang on 4 Nov 2025 start from ฿1,290.01, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Cititel Express Penang?

Self-parking is free at this property.

What time is check-in at Cititel Express Penang?

Check-in begins at 3:00 PM. After-hours check-in is not available.

What time is check-out at Cititel Express Penang?

Checkout is at noon.

Where is Cititel Express Penang located?

Located in Downtown George Town, this hotel is steps away from 1st Avenue Mall and KOMTAR. Hin Bus Depot Art Centre and Prangin Mall are also within 5 minutes.

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Reviews

Cititel Express Penang Reviews

8.0

Very good

8.0

Cleanliness

8.6

Location

8.2

Staff & service

8.2

Eco-friendliness

7.8

Property conditions & facilities
Rating 10 - Excellent. 104 out of 350 reviews
Rating 8 - Good. 168 out of 350 reviews
Rating 6 - Okay. 41 out of 350 reviews
Rating 4 - Poor. 24 out of 350 reviews
Rating 2 - Terrible. 13 out of 350 reviews

Reviews

10/10 Excellent

Choong Wah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and out was efficiently done. Staff is polite and understanding. Room is clean. Had a very pleasant stay. Will definitely come again when in Penang.
Stayed 5 nights in Aug 2025

8/10 Good

Cheoh Wang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a pleasant stay. Standard Toiletaries are provided will be best.
Stayed 3 nights in Jul 2023

8/10 Good

Chan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thiss hotel the furniture is new.Bed is comfortable. The room is a bit small. Obdrsll is ok.
Stayed 3 nights in Feb 2025

8/10 Good

Suw Kunn

Liked: Staff & service, property conditions & facilities
Clean and convenient location for transport and food. Check in at St Giles Hotel instead.
Stayed 5 nights in Mar 2023

6/10 Okay

Josephine

Staff need to improve their service level.

4/10 Poor

Chee Seong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Non Return Back Hotel

The hotel lobby staff is not available due to water licking at the lobby hall. Bedsheet is dirty. No room services.
Stayed 2 nights in Dec 2022

8/10 Good

Poh Chin christo

Liked: Cleanliness, property conditions & facilities
Room service only on alternate days. Free water arent able to be plenish daily. Same for toilet rolls & tissue paper. Have to get room service. Room is clean. Walkable to shopping ctrs & street hawkers. Linked to the wembley with good massage svc at its level 11
Stayed 3 nights in Jun 2023

6/10 Okay

Lee

Liked: Cleanliness, property conditions & facilities, room comfort

The plus point of this hotel is location.

Total stayed 6 nights, 2 separate booking 4n + 2n 2nd day - got locked out fm my own room 3rd day - rushing out for my mum funeral, safe cant open. Lame reason was too many stuff in the safe (1 laptop, 1 ipad, 2 passports & prayer red pkts) 5th day - returned fm tiring prayer, got locked out fm room again. Reason was I supposed to checkout. I already extended & paid tourism tax on 2nd day of my stay
Stayed 4 nights in Mar 2023

6/10 Okay

Bennett

Disliked: Cleanliness
Bed sheet not changing and noisy rooms.
Stayed 15 nights in Mar 2023

2/10 Terrible

Li Chin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sink was clogged. We told the staff, and they said they will send a maintenance staff to look at it but it was never done. We ended up asking to change to a different room on the following day. We came back one day and saw the door was left open and unlock after the room was made. We'll never consider Cititel Express in future.
Stayed 5 nights in Sep 2024

8/10 Good

Herly

Liked: Staff & service, property conditions & facilities
The staff is really good
Stayed 5 nights in Oct 2025

10/10 Excellent

Jack NG BOON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast ok staff polite
Stayed 3 nights in Oct 2025

8/10 Good

??

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Aug 2025

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good, room is a bit small
Stayed 1 night in May 2025

6/10 Okay

Victor

Liked: Cleanliness, staff & service
Overall good, room is a bit small for 2 person
Stayed 3 nights in May 2025

6/10 Okay

Joey

Liked: Staff & service, amenities
I've previously enjoyed my stay at the Ipoh Cititel Express, so I decided to stay at the George Town branch. A little bit disappointed at the condition of my room, you can tell that while the room has indeed been refurbished, it is starting to show signs of wear. The towel railing in the bathroom is falling apart. The wallpaper is peeling. The air-conditioning may need servicing. The parking elevator always has a smell. And the towels also has a peculiar odour, making me question the hotel's cleanliness protocol. I also wouldn't recommend this hotel for light sleepers, as the walls, windows and doors are not at all soundproof. On top of being able to hear all the noise from the street level, I could hear the opposite room's early morning cellphone alarm which unfortunately rang for hours. If you do stay here, please stay as far away from the elevators as possible. As for everything else - reception was fine and courteous if a little clumsy during the check in process. Parking was straightforward and fairly easy to access. Rooms are a little bit tiny, but is adequate for a solo stay. Rooms are also equipped with most basic necessities, including kettle, mini fridge, hair dryer, towels, slippers, mugs, TV. The hotel is right opposite a mall. A bunch of eateries and cafes, 7-11, are all easily accessible by foot. Fairly central location and you can get to most of the famous spots easily. Overall, your mileage may vary. For me, this place is just fine, could have been better.
Stayed 3 nights in May 2025

6/10 Okay

Man Fan

Liked: Staff & service
They don't have much. No restaurant nor swimming pool. It is small hotel and is dated. The room is okay but a bit small for us.
Stayed 5 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short stay at Penang for seminar

The room was clean and comfortable. Staff were very friendly. Location was great!
Stayed 5 nights in Mar 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
overall the the hotel was nice, there was good food around it and quite a central location to get to different places around Penang!
Stayed 3 nights in Mar 2025

10/10 Excellent

Mathu Janaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay with very comfortable room and city view
Stayed 1 night in Mar 2025

6/10 Okay

M S

Small rooms and price. Good value.

Good central location between GAMA and 1st Avenue mall with coffee shops and restaurants nearby, or a short GRAB ride away. Rooms are clean, small and relatively comfortable. The price is reasonable for what you get. Maid service every other day. Staff was friendly and helpful.
Stayed 3 nights in Feb 2025

8/10 Good

Chan

Liked: Cleanliness, staff & service, property conditions & facilities
GOOD LOCATION. FOOD IS WITHIN WALKING DISTANCE. FRIENDLY COUNTER STAFF. GOOD BUFFET BREAKFAST BUT NEED TO ADD ON.
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City Center

Convenient walking distance in city. Lots of good food
Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

地點方便的住宿

位置方便，附近有7-11及餐廳，但設施比較舊。
Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience but small. Near shops and shopping.
Stayed 4 nights in Dec 2024