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"Overall Experience: 3.5/5 We had a pleasant stay overall, with some standout moments, but also a few hiccups. The breakfast was excellent, with a great variety and friendly staff making it a real highlight of our mornings. The quality of the room service was also good, though we did experience a few issues. The selection was somewhat limited, and the meal arrived without the correct plates and cutlery, which was a bit disappointing for the price. The €9 delivery charge for room service felt a bit excessive, and the €5 fee for extra plates seemed unnecessary. The Kids Club was a hit with the children—they had a great time and it gave us some time to relax. Unfortunately, the bad weather meant the kids spent more time indoors, and they logged into the movie entertainment system. Unbeknownst to me, they were able to easily access and run up a bill of several hundred euros. I tried reaching out via email to address the charges, but it turns out the movie service is managed by an external supplier. Despite my efforts, I’ve had limited success in getting a refund, which has been quite frustrating. We didn’t try the hotel’s other restaurant meals, so I can’t comment on those, Overall, while we enjoyed our stay, the lack of support from the third-party entertainment provider, the extra charges for room service, and the small service issues prevent me from giving a higher rate "

"The room we stayed was clean and it has big bathroom. Breakfast was included. The hotel serves lunch and dinner, but at lunch time staff was short and slow."

"Clean however walls marked and scraped in places. Needs some attention. Generally clean and ok. Breakfast was just warm and every morning I was having to wipe down the chair / bench before sitting due to food crumbs and mess on them. Location of hotel is excellent. On day of checking in I reported the safe did not work, and it was not sorted and I mentioned this again on checkout. We had two rooms so we used the other room safe, but it’s still not good enough. "

"We came into Portugal after many hours of travel and our accommodations were the most comfortable nights sleep, the bed and the pillows. We did the breakfast the next morning, and it was exceptional, something for everyone. We also visited the bar in the evening for a drink and had wonderful service, helpful recommendations, and great options."

"I was booked in for the hotel which was close to the beach. But apparently they had two hotels which i booked was a bit far away from the beach so i had to pay extra for the one close to beach which was a superior room. The bed was two single beds attached for a superior room. But the staff told me that he will get it sorted the next day. But they didn’t. So basically as couple we had sleep in different cots. Also the air conditioning was the worse. It was very warm in the room even after bringing the air conditioning to low and the sound from the fan was horrible. I couldn’t get a proper sleep. The breakfast, the view and the soundproofed rooms were fantastic. "

"Great property, special beach access and room was wonderful. Breakfast may be one of the beat we have had. Highly recommend this property for resort type vacation. Would definitely book this property again. "

"Yes"

"Was literally the most beautiful place we’ve ever stayed! So many things to do right at the resort! I would go back every single time. Love love love it there! The restaurants were so nice to have available, we were sad the pizzeria was closed the whole time we stayed but the snack bar was excellent! "

"From the moment we arrived the staff were friendly and happy to help in whatever way possible. The room was clean and really new and the staff tidied it every day. We were really impressed with the cooking facilities in our room- we didn't do any cooking but there was a hob, kettle, microwave and everything you would need to cook basic meals with if you were staying longer. The pool area was lovely and so quiet, we were the only ones using it most days (the weather wasn't great to be fair!). The free coffee facilities were brilliant and we ordered the breakfast box one morning and it was good value for money and very tasty. Super convenient for everything you'd need in faro - close to the old town and the marina area, and only ten mins from the airport. Would reccomend getting an uber from and to the airport as cheaper than a taxi. Would highly recommend this hotel and if we come to faro again we'll absolutely stay here!"