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"We never got to stay here. When we went to check in the sign said "No Rooms Available" "

"Beautiful place and at a breath taking spot. Staff in the front were very helpful. Good, clean and the most important thing is that its private for the guests. There is a security at the entrance of the pier so nobody can come in. Guests can take walks at the pier, but not the whole pier but some areas. Security was very helpful and understanding. 2 things that need work are: 1. Pillows: the pillows were a pain in the neck. 2. The body wash: our room had an empty bottle of body wash and wasn't...

"Staff was great."

"We were staying to celebrate our anniversary and I was confirmed over the message that they will give us a cup cake and a bottle of bubbles to celebrate. But I got only bottle of bubbles even after speaking to them in person. They agreed to send cup cake and a candle to our room but they didn’t. It wasn’t a pleasant stay after this incident."

"Great clean room, staff were so nice!"

"Samantha was exceptionally helpful upon check in. I appreciated her professionalism. Our room was perfect with two bathrooms for our party of three."

"La ubicación del hotel es buenísima, la edad ya le pasó algo de factura a los cuartos y al hotel en general, aunque sigue siendo una experiencia cómoda. El estacionamiento del hotel es algo caro, aunque hay algunas otras opciones cerca."

"Excelent stay in Chicago with a great breakfast that is include. Awesome location and staff was very helpful."

"Beautiful hotel. Was surprised they didn’t have any usb ports. I forgot a square"

"Fantastic location to walk around Chicago, right in the centre- perfect! However outside noise was very loud! Singers on the street, fire trucks, cars blasting music at all hours is the downside (windows aren’t double glazed). But location made up for it! Roof top bar was very crowded all the time with no special area for guests."

"Prices were high for small space, location was great"

"Great location"

"Close to millennium park and river walk. Handheld shower didn't work and shower gel bottles were empty and when asked to refill those they took 45 minutes to refill resulting in delays to our plans."

"Very good"

"The main reason I chose this hotel was that it offered a full kitchen to accommodate my dietary needs. I was very surprised to find that the kitchen was so poorly equipped. I have stayed at other hotels in this chain before and have never encountered a kitchen that was so inadequately supplied. My husband, my teenage granddaughter, and I stayed in a suite with what was advertised as a full kitchen. However, there were only enough dishes even for two people, and the pots were in poor...

"El personal muy amable, la última noche la habitación tenía humedad y parte del techo se desprendió. Rápidamente nos acomodaron en otra habitación. El colchón del sofá cama en muy malas condiciones y se expresó la queja y no hicieron nada para remediarlo. El hotel es algo caro y si tienes que caminar para llegar a la avenida principal donde están las tiendas, big hop bus, etc."

"I had a great stay with my boyfriend!"

"Brkfat just ok Stakl resonanle Location great Bar not so great"