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"Comfortable bed and pillows. Free parking."

"rooms are so tight. clean but felt vey itchy their. manager/owner was very rude."

"We stay in 2 bedrooms suite. Room decoration is good clean and good space. Very good view and can open the door, winter for fresh air. I feel like stay in condimenium having kitchen and there are washing and drying machine in the hotel. The location is great near the attraction in the walking area. Near testaurant and mall. We will recommend our friend when visit Victoria."

"I was so disappointed with my room. Completely overpriced for what it was. I got the 1 bedroom suite for my mom & I. Advertised as 1 bedroom with an additional queen bed, The queen was a pullout couch, which had a horrible mattress, not suitable for a comfortable bed. My mom’s mattress in the bedroom wasn’t much better. The first morning we didn’t have hot water. Was told to run the water until it ran hot. That took over an hour. The next morning we didn’t have hot water again. Basic...

"nice room with kit hen"

"wonderful view very clean room Perfect!!"

"Loved this place! Breakfast was amazing! Staff was so nice and attentive. The complementary drinks (water, sodas, tea, coffee) and pastries were very helpful especially b/c this location is a bit of a walk from any stores. Location is perfect if you are wanting to be in a quiet residential area with beach and park right across the street, but it is several miles from city center. We walked from the tourist part of town a few times because we were able to walk through Beacon Park which is...

"Location was excellent"

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"We went for a surprise anniversary and selected the queen room with harbor view. Was gorgeous but came with impeded view of harbor and construction of a rooftop access area. Not what the advertisements offered. The hotel received my frustration and responded to my concerns promptly and attentively. The focus and attention to my concerns was sincere and most gracious. Thank you to the team. We had a most lovely visit."

"Beautiful property on waterfront, close to ( ie short walk) to multiple attractions, ferries, restaurants. In clean, safe neighborhood. Nice amenities including gym, heated pool, sauna, free bikes. Friendly staff with beautiful outdoor patios at restaurant including firearms and heaters/covers for cooler days. Both restaurant and bar have tasty wide selections, with daily happy hours. Rooms large and quiet, with nice views, small balconies."

"Quaint beautiful hotel with great service. Perfect Victorian stay location."

"We loved everything about our stay except for the coffee that was served with our breakfast. It was exceptionally weak, took one sip and left the full cup. Tea and juice were both perfect, however."

"The staff was very friendly and helpful."

"water pool us"

"Excellent service from both pub and front desk staff."

"Room we very dark and dingy super small shower area tv couldn't get to work no pop machine i could see beds not so comfy"

"Only has A/C units in main room. The bedroom only had fan. But it is an older building so not surprised. Clive's was fantastic. Try the Empress G&T, very visually impressive and tasty too! Steak and Frites happy hour was delicious! Roof top dining great view, dinner was average."

"Staff was exceptional and kind. They let us store luggage before check in and after check out which was incredibly helpful. Lodging was clean and roomy! Breakfast was delicious and charming. Navigating the bus system was easy peasy as well which added to the charm! Would recommend staying here and would happily stay here again."