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"On entering the hotel you will be met by warm and inviting staff. off to the left of the reception is an insanely stocked whisky lounge but prices are on the steep side for you average dram. There is a 24 bar located en route to the rooms and an Aperol was £18!!! scandalous. Charlies is the main restaurant and breakfast area. breakfast was good but the plates were weirdly small, slightly bigger than a side plate. the smell of the “Smokies” reeked out the lobby at the lifts and filled the...

"Great location in the town of Kelso. Staff helpful and friendly. Peaceful garden overlooking the river."

"I would normally say nothing rather than write a bad review but this place was so bad - the room in particular, the fact that no one cared and it showed , the lack of maintenance or bothering about customers , i think other guests should be aware. We could have put up with having to search for someone to check us in, the dirty carpets, battered dirty paint work, incredibly slow service , being made to feel an inconvenience for having dinner ( food was nice when we eventually got it) and not...

"Comfortable and quiet room with the best welcome treat ever. Good quality breakfast"

"There was a large party downstairs (floor below) on the Saturday night we stayed there. Music from DJ was very loud and pounding/felt in our room until after midnight preventing sleep. The Restaurant was unavailable due to the party. I wouldn’t recommend booking a room on this property when the downstairs facilities are booked in this way."

"The Hotel is a little dated but the norm for a town like Coldstream. The food was good, the breakfast excellent and the staff really cared about the clients. We enjoyed it and the locals were friendly and the service for our dog excellent."

"Excellent stay"

"Lovely old fashioned hotel in a lovely spot and excellent service throughout"

"Staff and food were very good but stay was let down by a few niggles. I had booked a table for dinner but there was no record of it when I arrived. I had also asked for a room with a walk in shower but didn't get it. The biscuits on the tea tray were the smallest pieces of shortbread I have seen made worse by having no biscuits at all on my second night. The tea bags had not been replenished and why leave 3 cartons of long life milk for 2 people? I have stayed in many hotels with my dog and this...

"Absolutely charming visit. Food/Restaurant was excellent."

"Wonderfully clean bedding. But not a single hook or peg to hang the jackets. Nice quiet place to spend a night. Happy overall. "

"Nice welcoming staff. Good breakfast, promptly served. But the hotel is very run down and needs to be cleaned more carefully. Not the place to be in hot weather. My window barely opened and the bathroom radiator was full on - and impossible to turn off. No fan available either!"

"Hotel is very pet-friendly and hence the reason for our visit. We stayed in a 1 bedroom cottage which was ideal for us and our dog. The only criticism is the food at Spike's Bar (at the golf club) was a little bit disappointing."

"Peter and Sheila were wonderful hosts. They gave us ideas of where to eat and places to see. Breakfast was very good and enjoyable with them providing information about the area. If we return to the Northumberland area we will definitely return there to stay again."

"Friendly staff and great room highly recommend "