โรงแรมใกล้อี.พี. สวนสาธารณะทอมซอว์เยอร์, Louisville

"Tv did not work"

"I made a reservation Expedia told me to be there to check in the next day . When I got there they were closed. I had a family emergency so I couldn’t spend the rest of my afternoon stalking the internet going from Expedia to birch suites to figure out why they were close although I did try reaching out to Expedia with no results . So trip cancelled went home . Next day birch suites said since I had made the reservation thru Expedia then they were the ones that had to change my reservation date...

"Stayed here several times over the last 3 years,always clean and the staff nice and a quiet place "

"​"I am writing to formally express my dissatisfaction with my recent four-night stay. On one of those nights, I was locked out of my room and unable to gain entry until 5 AM. Despite paying for the full night, I was essentially denied access to my accommodations and have yet to receive any reimbursement. Furthermore, I experienced a second lockout during my stay, and room service was consistently unavailable. Given these significant lapses in service, I am requesting some type of reimbursement.""

"This property is not maintained very well. The elevator seems very old, makes strange noises and has an electric or oil type of smell on the third floor. The first room we were given had a dirty bathroom and the lights didn’t work. Most of the complimentary breakfast was gone when we got there (an hour before it ended)."

"Very nice staff. Close to an event we were attending. No frills, but a quiet, comfortable place to sleep."

"Not really "

"Scheduled a 4-day stay, had a family emergency the first night and they wouldn't refund me for 3 nights! Not even one refund. Terrible customer service. Couldn't get the manager on the phone for 3 days. Showers are terrible. "

"Clean room "

"Easy check in. Good location that was well lit and felt safe. Room was clean and has been updated. Booked a queen but stayed in a king. Was a very pleasant upgrade. "

"Staff helpful, room was dated but very clean."

"The price was good for the two days. But coming from out of town I think people should be aware that it’s not just a hotel "

"For the most part, the room is decent. It's like a small studio apartment with a full fridge, microwave and stove top. The only thing that annoyed me was the noise coming from the room next to mine and especially the room above me. I don't know if they have kids running around or what, but I constantly been hearing thumbing noises above my room most of the time. "

"Disgusting place"

"The building is almost empty so quiet and private and not a hard quality to find. Saff is pleasant and knowledgeable but most importantly, it's a cheaper room that's available and the ownership due but mm"

"Very lacking area dirty"

"Nothing felt safe about this place. Don’t stay with a child of any age. Homeless and people clearly on drugs living in the elevator and all around the parking lot. I missed that there was no refrigerator in the room. Super outdated no working outlets. Unfortunately we only had 6 hours to eat dinner/sleep and get back on the road or we would’ve left. Hair on towel when unfolded, stain on sheet. Hot water and water pressure for the shower we great though. People puking in the parking lot in the...

"Very slow check in, and"

"Have someone on staff at hotel for assistance clean rooms better"