We checked in 2 hrs after proper check in time and they still didn’t have our room ready. Then they said they checked the room and all works well, gave us the keys and we find out the AC is not working. It was 30 C that day. They sent a technician to fix and after almost an hour they still couldn’t fix it, we asked for another room but we had to make a big deal to get one as the staff at the counter are not well trained and we went straight to someone that knew what they were doing. Also, although they say they are 4 stars, no one helped with the bags at the door, as a matter of fact, when we pulled up to the hotel and disembarked, the fellow at the door (bearded man) went to have a smoke and watched us from across the small street. We then found out that their elevators don’t work to get up to check in. No one told us where to park, where to go …nothing. Not sure why they think they are 4 stars. The best was when we as humans were checking in, they said we had already checked in and to show them our QR code that we should have received via an email. I told the agent that we didn’t check in as we were on the road for the last 5 hrs and we are now here in person with our passports, and to just check us in and give us the keys so we can rest before our appts that evening. If you are so advanced technically at check in why are you still asking people to sign a reg card?Disappointing stay overall. Your Clayton Hotel Cork is 10X better.
