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"Great bar and restaurant, friendly staff"

"Everything was amazing"

"Lovely room and staff efficient and friendly "

"Dirt in the room and under the bed. Staff generally good. Booking came with a room upgrade due to status. Room upgrade didn’t occur despite the hotel being empty and having availability on their website. Emailed the hotel through Expedia app (replying to the message they sent me) asking questions. That was ignored and not responded to. Dinner food quality was poor considering my the level they quote themselves to be at and prices charged. Ice cream for dessert clearly suffering from freezer burn...

"Speedy check-in, room as described, parking simple, safe and onsite"

"Excellent stay - nice decor, very comfortable, friendly helpful staff, good breakfast. "

"Clean room ideal for overnight stay for the airport,, good breakfast."

"Lovely people, great accommodation and a fantastic breakfast I will be back! "

"We stayed for a couple of nights, having breakfast & dinner twice. After a rather brusque check-in with a middle aged Asian gentleman (the owner?), we made our way to Room 10, a king sized room with an additional bed in a side room. As we had our Jack Russell with us, this may be a pet-friendly room. The bedroom was beautifully clean, and the beds comfortable. I think the bathroom had not long been fitted, and had a fabulous shower along with all the complimentary soaps/showergels/shampoos...

"Clean room. Quick check in.great location for getting to terminal "

"Staff were polite and helpful. At least the two I interacted with on night shift."

"Most impressed by: The Staff, they were lovely. Breakfast was delicious. Entertainment, Colin Mills was outstanding. The bedroom was bright, airy, clean and nicely laundered. Not so good: Lift didn't go to top floor where we stayed so we had lots to carry, which was quite difficult for our party. Bathroom was not as clean as it could have been. "

"Really good deal for the 3 of us for hotel with the night including dinner and breakfast. Staff were really good so was spa facilities for what you paid for. Overall would go again. But disappointed with dinner wasn’t told it was a buffet till we got to the restaurant ( we did prebook calling few days before and saw staff at check in where there was opportunity to tell us) Though the staff where excellent at accommodating the group member who had a food allergy and letting her choose of menu....

"this is our 3rd time here, and we have already booked to stay in a couple weeks time, excellent staff, who are friendly and approachable, Karl on reception is fantastic! lovely pool are, and great distance to the waterfront and shopping centre."

"Amazing hotel"

"Staff very welcoming, excellent service, buffet breakfast had a varied choice,"

"Staff were very friendly, the curry was tasty and the breakfast was very nice. Would definitely stay again."

"We only stayed there for a night after seeing a play and I have to say it has exceeded our expectation greatly. The room is spacious. The bed is comfortable. And while it situated only a stone throw from Shakespeare's birthplace, it is very quiet. The in-the-room breakfast for a small fee is a very nice touch and we will definitely stay there again if we're in town. "

"I thought it was very very dark and not enough light also our bedroom could have done with a bedside table on either side of the bed"