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"Fantastic resort"

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"Our concierge Alfred was so helpful to us he helped us plan our dinners and helped us book a tour. Our waiter Dagoberto was the sweetest! He always greeted us with a smile every time we went for breakfast. Also Grean, Nairobi, Vicente, and Itzel the concierge team were amazing, they were the sweatiest treated us like family. They helped us with our reservations and were always so happy to greet us and help us. Also at the spa Carla gave us an a lovely experience with our hydrotherapy session!...

"Staff and entertainment personnel were really good. Food was average at best, beach area was below average. Mattress was hard, several plugs did not work. Been to much better properties in the past. Overall experience was just average."

"Beautiful property, Staff went above and beyond in every way to accommodate and were extremely friendly. Had a great family experience here"

"Great stay and great hotel staff."

"Extraordinary hotel and apts. Loved the stone walk ways and lush jungle landscaping Clean, safe, comfortable. The staff made the difference between a great stay and an unforgettable stay. Photos are accurate. Good location. Wonderful resturant. I had the pleasure of staying in 2 different rooms with plunge pools and a 1 bdr apt with plunge pool. Wow. Huge pool, priviate sun deck big enough to hold a 10 person party. Beautifully decorated. Large 2nd terrace, full large kitchen. Front desk...

"Z"

"buenta atencion"

"Overall, we had a good stay at Hotel Kanan, and our room was absolutely amazing. However, the hotel itself felt a bit neglected and could definitely use some maintenance and extra attention. I understand that tourism may be slower right now, but I actually think this is the perfect opportunity to take care of the property and make improvements. One of our biggest disappointments was the beach. I completely understand that sargassum is a natural issue and difficult to control. However, there is...

"Staying at Nômade temple is like entering another world, Drumming music softly plays as you enter the hotel by walking into a jungle and following the pathways to a charming room, decorated in a Moroccan style. Everything is comfortable and clean. Staff is incredibly friendly and efficient. On-site food is delicious; the hotel is located on a pristine beach that has two restaurants. The third restaurant, the Macondo, was only open the first night and was a beautiful environment. Its menu was...

"Le calme, la piscine magnifique et l’environnement dans l’enceinte de l’établissement qui invite à la paix et au repos. L’accès en voiture est très chaotique, on se demande où on arrive. Mais il faut savoir que l’ensemble des rues et routes de Tulum sont dans un triste état,"

"Place was nice but could’ve been kept better. I got probably over 30 mosquito bites because there was a gap in in the window that couldn’t be covered. The water and electric went out middle of the night before check out, and I found out because my cpap turned off and I couldn’t breathe. I couldn’t shower or brush my teeth. It was raining hard so in order to get to the front desk from my room I had to walk through ankle height water. It could’ve been easily fixed if they put a drain or something....

"El hotel efectivamente está a pie de playa. Tomar la clase de Yoga a las 8 am enfrente del mar, de verdad que es una delicia y vale toda la pena del mundo. El cuarto super amplio y limio, me gustó mucho, aunque ya tiene algunos temas de mantenimiento, Desafortunademente el sargazo está fuera de control, sin embargo nos dieron acceso a un parque con cenotes (casa Tortuga) y estuvo increíble. El desayuno incluido también nos encantó. Ojalá puedan hacer algo con el tema del sargazo porque si es...