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"The staff were all very welcoming and the resort was kept. Rooms were nicely upgraded"

"The toal experience was extremely good. We really enjoyed our stay at the Hyatt Vivid. The room was great, fantastic service from all staff and the pool area were great with a good variety of places. Food was excellent! The only thing we would like to point out is the ambience at the indoor restaurants. This was not cozy and way too noisy. Some sound reduction would be good to put up to bring the sound down. With the extremely hard walls, it was almost impossible to have a conversation inside. This made us choose the out-door restaurants (Pelican and also the ouside are in the Asian restaurant). However, this limited the over-all really great food. "

"This was our third time staying at this property. We Love the grounds. Our favorite is the adult pool and the opportunity to snorkel on site. Being connected to Xcaret park is the ultimate perk!"

"Best hotel "

"perfect and super huge hotel！ I love the family suite room , very comfortable and convenient ~~ clean and brand new~ Butler service is great <"

"Hi So I booked the resort privilege suite ocean view. I informed the resort that we old be there 12pm and if possible needed an early check in. That was not done. We were given a suite at 3:30pm. With a partial ocean view.disappointed honestly but the overall stay was made so comfortable by the staff and resort was so new and clean and beach was so clean an amazing that we really forgot about the check in hiccups. Alex our server in privilege restaurant was a 5 star guy who made every effort to please us. The best restaurant was the privilege one with excellent views and food breakfast lunch and dinner. A big disappointment was the French restaurant. The steakhouse and Japanese restaurant were really good too. It was our first time in Cancun and I am so glad that I chose Ocean Allure and even more glad that I chose their privilege room. "

"The rooms were spacious and the staff were helpful and courteous. Would strongly recommend staying at this resort!"

"Beautiful rooms. Excellent food at all restaurants. Nice pool and good beach. "