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"Three guests arrived between 8:00 and 9:00 am from overnight flights. The hotel front desk refused to prioritize cleaning rooms for us. There were people checking-out right in front of us, yet they made three older adults, all over 60, and one over 75, wait FIVE hours in the lobby for our rooms. They tried to tell us to pay an extra night if we wanted to sleep. They were cruel and unprofessional. It was an utterly disgusting experience."

"Paulina . She is very professor staff helped me a lot . I will come back as soon as . Thanks "

"Clean room, great staff, very helpful. They have safe and reliable taxi service. "

"The hotel is incredible, the staff could be more gentle though. "

"Staff shines at this property. Ignacio, Patricio, Nicolas, William, Esteban, and Christina were all above average in their attention to guests. Strong air conditioning in the room, helpful housekeeping, and strong security make this a top choice for Santiago."

"Spacious rooms, clean sheets and bathroom, friendly and courteous staff. Buffet breakfast was excellent with a well pointed menu. The location of the hotel is convenient, steps away from MUT (Mercado Urbano Tobalaba) and Tobalaba Metro station. "

"Ok"

"Great hotel in Providencia, very close to a metro station. Breakfast was good and the rooms were very quiet - would definitely stay again!"

"Gym had leg press and leg extension which I was pleasantly surprised at for such a small space. Also the pillows were incredible "