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"Such a nice aesthetic good location and very clean beautiful rooms."

"Didn’t receive the suite that was advertised. Complained and they moved us the next day to the right suite. Asked if we should book for rooftop outside seats in bar. They said no. When we went up we received indoor corner awful seats. Left and went to another place to eat and drink. Disappointed as the 4 day trip for a birthday/ football game. The cost for 4 nights $5,500. Not worth the money. Will never rtn."

"Unfortunately, this was one of the most disappointing hotel stays we’ve had. We booked two rooms, but from the moment we arrived there were constant issues: one room was missing the advertised sofa bed, there was no complimentary water despite being told it would be provided, no slippers, an empty shower gel dispenser, a broken bedside lamp, a wardrobe door that wouldn’t close properly, and one of the showers wasn’t working. When I reported the shower, I was told nobody was available to fix it...

"Everything was great"

"It was our 3rd time staying here and we continue to like it a lot. Very conveniently located hotel. Rooms are decent size for NYC. The breakfast is good and the breakfast staff does an amazing job of making sure all items are well stocked and guest tables cleaned and made available quickly. Hats off to them! My only peeve is that I can never land the same good deal I get on Expedia through the Hyatt App, for this hotel. I miss out on earning Hyatt points but Expedia ends up getting a much...

"Good"

"So convenient to times square, very clean, very friendly and helpful staff, comfortable beds!"

"clean"

"Great location"

"The hotel is located just one block from Empire State Building and opposite the Herald square. It gives very good accessibility to the public transit since there is a sub way just outside the hotel, which makes the hotel more considerable for everyone who decides to stay in the middle of the Manhattan city. I would recommend to book this hotel to everyone whoever needs an easy access to all the places. The hotel price gets very high if booked at the last minute but its still considerable if...

"Great location big room suite for five people"

"Great place to stay, I would highly recommend this property."

"Pur room in particular was NOT clean! One of the beds was made with hair and debris between the sheets, we were not properly stocked with towels, the floors had clearly not been swept and the amount of dust was astounding! When i called about it, it took nearly 2 hours to get an attendant to come change the sheets as the person answering in the evening was a service and not the desk, i couldnt sleep till nearly 2am and was EXTREMELY disappointed! The door men Matthew and bar/shop attendant Sam...

"Great location and quite will be back."

"In general, its an acceptable to poor option, location is exceptional, staff is not at its best, as soon as we arrived, we didn't feel a warm welcome by the members at front-desk. After getting our rooms, staff knocked our door insisting we had a luggage that was not from ours which was not true and absurd since they were the ones who brought our luggage into our room, but staff member was insiting for an inexisting gray bag, we heard the same situation in rooms next to us. Rooms look modern...

"Great roof top vibe great art best hotel for a trip in the city"

"Overall, this was a great place to stay. It was very close to Broadway theatres without needing to cross through Times Square crowds. As for the hotel, it was recently redone and the room was great. The biggest issue I had was inconsistent wifi and television. It frequently would go in and out, and since the TV seemed to be using wifi, it would freeze each time. In general, the staff was very nice and helpful, housekeeping did a great job, and the location was wonderful."