"This was my favorite stay in Japan! Beautiful, peaceful property with exceptional staff and service. I injured myself and was using crutches when I visited, and the staff was so kind and accommodating - they made us dinner reservations, brought us breakfast, and allowed me a bit of extra time for checkout since I was moving slowly. I'd definitely return!"
"The associates Miyaco and Naoki were excellent, they help us a lot, they wrote messages and instructions for the taxi drivers in their language, Japanese, they gave us information about places to visit, they wrote introductions in English and Japanese to ride the subway and hoe to exit the train stations, wlich are huge and confusing to exit, it was a great service, they are great"
"The property is beautiful and grand with a fantastic breakfast and the most attentive staff, the only thing is we found was that is wasn’t walkable to any of the attractions or areas we wanted to visit, and the closest metro was about a 20 min walk away."
"I always stay at the Cerulean when in Tokyo because of the hotel proximity to Shibuya -- very easy to walk 10 mins to Shibuya Crossing with many restaurants and the night life right there. Facilities of hotel are impeccable, nice views, and the hotel staff are great -- most especially the concierge who can arrange experiences in and around the city! 😁👍"
"To wait till last minute just to release the address is simply not mindful of the requirements of international travelers. Adresses are required for Japan entry purposes. I don’t see any reason to withhold that till last minute. Check in procedures are not required in advance but the actual address to help with logistics and planning and for Japan visitor entry. "
