คริสตัล เบย์

Location is a bit walk from Chaweng beach happening areas. But this brings some well deserved quiet as well. The hotel itself is perfectly arranged - everything is in close proximity. Walking from the sea to bar area is a bit walk up the stairs but frankly not an issue. Rooms were practical and well furnished.

The hotel is just coming back after COVID. The room was clean each day, but a bit tired with the shower door broken, our friends room's AC not working on day one and not effective on the remainder of the days. Not all facilities are up and running, e.g. the top pool was open, but no lights for at night, beach chairs are okay, but many are broken so they ran out a number of times. The restaurant staff were generally ineffective, a couple were fantastic, but a few had literally no idea what to do and were simply rude. The gym has some good equipment, but no towels and was never cleaned, AC didn't work and it was pretty gross working out in there. I'm sure it will all work out soon as they get back to their old selves, but it definitely wasn't what we expected looking at their instagram... those pictures are glossy... The gardens and setting is all lovely and it will be fine once they get their groove. It is definitely not what you would expect at a 4 star hotel.