Search Hotels Near Cross County Plaza, West Palm Beach

"The reception looks better than the rooms. They still have those cheap shower curtains rather than glass. The beds/rooms look clean. Breakfast was ok. Be mindful of extra random charges. Check your bill. "

"Bathroom sink was partially clogged. Took forever to get sink to drain"

"The hotel is old and unkempt. Our room had plaster patches on the ceiling, the bathroom was dingy and overall, it was extremely dated. The buttons on the phone for the front desk didn’t work and we lost wifi signal 3 days into our week-long stay. The front desk said they’d reboot the router but 2 days later; nothing. At this point, we didn’t want to repack and move to another room so we’d go to the lobby to get signal. We were subsequently comped on our check-out bill. I would say buyer beware. I read the reviews before I booked but I had no idea that the rooms would look so run down. The towels were thin and the amenities lacking. The hotel site raves about a massage shower head but the water pressure wouldn’t allow that feature to operate effectively. They claim “bright bathrooms” but it’s a bright light bulb that makes it that way. We were attending a wedding and needed to use the in-room iron. It leaked water all over my dress as I attempted to iron it. The A/C sounded like a freight train all night and the large dehumidifier in the room also chimed in to make it very loud to try and sleep. There were many work vehicles that parked sideways in the parking lot subsequently taking 3-4 spots at a time. It made finding a parking spot extremely difficult, especially at night. The registration people and housekeepers were helpful and accommodating, though. "

"We arrived very late, and the staff took excellent care of us immediately upon our arrival. The breakfast and coffee were fresh and very enjoyable as well."

"Terrible sewer smell coming up from bathroom plumbing. "

"The room that we stayed in did not have a inside security door bolt on the door. The shower had no pressure and the head was broken and also had mold on the spray nozzles. So definitely wasn't taking a shower. The fan in the bathroom was broken/disconnected when turning on the light. The light switch itself was operable but broken. The elevators were slow and the doors on one car had to be pushed open after they wouldn't open when we got to the bottom floor."

"I wasn’t able to check into my room till 10 pm due to the inconvenience of the staff and they did not want to cancel my reservation or accommodate me "

"Great Staff!"

"Our room was not particularly clean. The bathroom should be condemned. It was appalling. The continental breakfast was the poorest I have ever seen and I have travelled the world for 50 years. The elevator had water spilled all over the floor. I have stayed at your hotels before and they were very nice. This one must do better. "