4/10 Poor
Miguel
4 May 2024
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I picked La Quinta Inn because my flight arrived at PBI at 11:15 pm, which was too late to pick up a rental car, so I took an Uber to the hotel. On its website, one of the amenities listed is "Free Airport Shuttle" which is what I wanted so I could return to the airport the following morning to pick up my rental car. Imagine my surprise when I went to the front desk the next morning to schedule a shuttle and was told that the shuttle doesn't operate on weekends (see photo). So I ended up having to pay for an Uber to take me back to the airport. Not a great way to start my day.
Besides the missing shuttle, the room was clean but it was worn out. In the entryway, the wood floor was extra scratched and looks like it hadn't been refinished since when Clinton was president. The same with the bathroom door which was missing varnish in quite a few places. The staff at the front desk and in the breakfast room were outstanding and provided a very high level of customer service