Search Hotels Near Crescent Lake, Southington

"We drove to this hotel from Pennsylvania to attend a graduation ceremony for our granddaughter. After riding for 7 hours, we arrived at the hotel. The lady at the desk told me she had no reservation, it had been cancelled by the boss. She said perhaps my card was declined and I told her that was not possible because I had already received a message stating that my room was booked . She said I booked through Hotels.com, which I did and I had itinerary numbers and check in information. I asked if they had any rooms available and she said no and she told me to take a business card and call the boss Monday. Luckily we found another hotel not too far away and they had a room available. When we got to the second hotel I saw a gentleman that had been at the first hotel and overheard him telling a gentleman the same thing happened to him as he was told his room had been cancelled. I feel this was a situation that should not have happened. I will never book this hotel again . Through the booking process, I had checked and rechecked that all was complete and we received a note looking forward to our stay. She said I booked with hotels.com and perhaps the situation was their fault. I had received a message from hotels.com that all was ready for our stay. So to answer your question as to how was our stay - there was no stay. "

"Absolutely Awful, I wish I spent extra $50 -$100 and went somewhere else! Or maybe read some reviews, not good at all!"

"Clean room. Professional and helpful staff. Okay breakfast. Would recommend a better coffee solution. "

"Everything was great"

"The tv was not connected to the cable box. Toilet backed up as soon as we got there. Took 20 mins to even get someone to answer the front desk phone. Bought breakfast with cash, the clerk seemed very confused with cash. Heard guest doors slamming all night long "

"Staff wasn't helpful and I was forced to check out because I had no towels none. they would take my dirty towels and left me with no clean ones. I couldn't shower after a long day at work and 3 different occasions I asked and was never accommodated. I had to check out at 9pm because I couldn't get any towels therefore I couldn't shower"

"A clean place to sleep. A maintenance issue came up and the staff dealt with it appropriately. traffic noise was loud outside, but not disturbing inside although I was not on the highway side of the building."

"Staff was attentive and professional. Will go back again "

"Front desk person was very helpful and kind at check in and check out. The room was clean (a little dated) and quiet."