Search Hotels Near Walnut Hill Park, New Britain

"We drove to this hotel from Pennsylvania to attend a graduation ceremony for our granddaughter. After riding for 7 hours, we arrived at the hotel. The lady at the desk told me she had no reservation, it had been cancelled by the boss. She said perhaps my card was declined and I told her that was not possible because I had already received a message stating that my room was booked . She said I booked through Hotels.com, which I did and I had itinerary numbers and check in information. I asked if they had any rooms available and she said no and she told me to take a business card and call the boss Monday. Luckily we found another hotel not too far away and they had a room available. When we got to the second hotel I saw a gentleman that had been at the first hotel and overheard him telling a gentleman the same thing happened to him as he was told his room had been cancelled. I feel this was a situation that should not have happened. I will never book this hotel again . Through the booking process, I had checked and rechecked that all was complete and we received a note looking forward to our stay. She said I booked with hotels.com and perhaps the situation was their fault. I had received a message from hotels.com that all was ready for our stay. So to answer your question as to how was our stay - there was no stay. "

"Absolutely Awful, I wish I spent extra $50 -$100 and went somewhere else! Or maybe read some reviews, not good at all!"

"Clean room. Professional and helpful staff. Okay breakfast. Would recommend a better coffee solution. "

"Everything was great"

"Staff wasn't helpful and I was forced to check out because I had no towels none. they would take my dirty towels and left me with no clean ones. I couldn't shower after a long day at work and 3 different occasions I asked and was never accommodated. I had to check out at 9pm because I couldn't get any towels therefore I couldn't shower"

"A clean place to sleep. A maintenance issue came up and the staff dealt with it appropriately. traffic noise was loud outside, but not disturbing inside although I was not on the highway side of the building."

"Plumbing - Toilet did not function correctly and I had to plunge on initial entry into room. Low water pressure."

"Our stay was better than expected! Our room was bigger than I thought which was great and the staff was great - breakfast was great too."

"Staff was attentive and professional. Will go back again "