โรงแรมและที่พักโกโลเนีย เอเลกตริซิสตา

"Our Roma were cleaned each morning and touched up each evening. Food was great and staff were attentive."

"It is extremely hard to make a reservation for the restaurant on the app. The workaround is that you can go directly to the restaurant when it opens and you can put your name on the waitlist. However, It’s possible that the restaurant is fully booked and that they can not guarantee they will have a table for you unless someone cancels. There are three restaurants on site and it’s strange that the Mediterranean and the Italian don’t open on the same day. When one is open, the other one is closed....

"Great room"

"got stuff stolen from my room other than that not bad"

"This was our third time staying at this hotel, and it continues to exceed our expectations. The staff is always friendly, welcoming, and attentive. The food is excellent with great quality and plenty of delicious options. The pool was clean and well maintained, making it a great place to relax. We have stayed at several other hotels over the years, but nothing compares to this one. The service, cleanliness, and overall experience keep bringing us back. We highly recommend this hotel and look...

"In all my years of vacationing in Cancun I’ve never had this much trouble communicating with staff. It was a problem we heard over and over again no habla"

"Staff is not helpful. The resort overcharges for everything, including taking your bags to the room. The doctor at the resort charged almost 400 for "consultation" and some ibuprofen. Hard to get a reservation at the nice restaurants there.. also for premium cut there is a charge up to 200 300 USD for steak"

"All good."

"今回、新婚旅行で夫婦で宿泊させていただきましたがこれほどにホスピタリティ溢れるホテルは初めてで大満足でした。また、私たちは日本人でホテルに日本人コンシェルジュのワカワダ・ユキさんがいらっしゃったことも本当に心強く、ホテルを満喫できた理由の一つです。本当に親身に対応してくださいました。また必ず夫婦で宿泊に来ようと思います！"

"This is my 5th time staying at this property and just love it. Walking distance to the market. Staff are very polite! I celebrated my birthday with 11 friends. Give this property 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️"

"Nice staff, could have used some more information from check-in staff. (How to make reservation, possibility to upgrade for the day to try parts of the resort.) But they seem to not be as excited when they find you booked through Expedia. Restaurant food was outstanding but smaller portions- suggestion- order apps and two entrees. Bring $1 USD FOR TIPS. No place to break bills. Spa was fantastic!!! Would do the circuit again! Lovely!"

"Delightful place. Excellent staff and great food. Recommended."

"They need to change the old towels and they need to change the pillows too smelled very bad and I have a problem with water on my floor I think is leaking the minisplit one guy went to check really quick but he can’t to fix it and I don’t say nothing because it was my last night there the hotel is big and beautiful but need more atention and the personal are very kind sorry and thank you"

"En general poca mantención y cero limpieza de la playa por el zargazo"

"Kid friendly but must be a member of hotel to get prioritized."

"Súper"

"Staffs were sweet and the way they cleaning and maintaining property was impressive."

"It was wonderful the only draw back was the loud doors in the hallways. It kind of kept us up at night from the party people. The doors should have a light close it felt like everyone was slamming the doors all time of the night."

"Todos son muy amables siempre! Me encanta"

"Start from the reservation all inclusive and the check in was nothing inclusive I pay everything there which is all the food and drink there I called Expedia they said my reservation is front ocean room and all inclusive that’s my price but the hotel said nothing inclusive and it’s not ocean room I checked in after 3 pm with the people is so rude to me Never reserve with Expedia any more I pay in this trip more the $2500 And I wasn’t happy at all"