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Hotel Grand Marlon

3.0 star property
Hotel in Chetumal with fitness centre and 24-hour front desk

Choose dates to view prices

Hotel Grand Marlon offers a refreshing outdoor pool, international cuisine at Placeres restaurant, and complimentary in-room WiFi. Guests enjoy the spa tub and the property's well-maintained condition, consistently receiving positive feedback from visitors.

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Breakfast available
  • Gym

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Standard Double Room | In-room safe, iron/ironing board, free WiFi

Standard Double Room

8.4 out of 10
Very good
(16 reviews)

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Bathrobes
Free bottled water
Wardrobe
In-room safe
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room

In-room safe, iron/ironing board, free WiFi

Executive Room

8.4 out of 10
Very good
(19 reviews)

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Bathrobes
Free bottled water
Wardrobe
In-room safe
  • Sleeps 3
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite

Junior Suite | In-room safe, iron/ironing board, free WiFi

Junior Suite

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Jetted bath
Bathrobes
Hairdryer
Free bottled water
Wardrobe
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Master)

Suite (Master) | In-room safe, iron/ironing board, free WiFi

Suite (Master)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Jetted bath
Bathrobes
Hairdryer
Free bottled water
Wardrobe
  • Sleeps 3
  • 1 King Bed

Standard Triple Room

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Bathrobes
Free bottled water
Iron/ironing board
In-room safe
  • Sleeps 4
  • 2 Double Beds
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About the area

Map
Av. Juárez No. 88, Chetumal, QROO, 77000

What's nearby

  • Chetumal Ferry Terminal - 8 min walk - 0.7 km
  • Palacio de Gobierno - 8 min walk - 0.7 km
  • Explanada de la Bandera - 8 min walk - 0.7 km
  • Palacio Municipal De Othon P. Blanco - 10 min walk - 0.8 km
  • Museum of Maya Culture - 10 min walk - 0.9 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 7 min drive

Restaurants

  • ‪Sergio's Pizzas - ‬5 min walk
  • ‪hot dogs de la obregon - ‬4 min walk
  • ‪Cafeteria Los Milagros - ‬3 min walk
  • ‪El Taquito de Don Julio - ‬1 min walk
  • ‪Los Comales - ‬4 min walk

About this property

Hotel Grand Marlon

Property highlights
Take advantage of a terrace, a bar and a gym at Hotel Grand Marlon. For some rest and relaxation, visit the hot tub. The on-site restaurant, Placeres, features international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a business centre.
Other perks at this hotel include:
  • An outdoor pool
  • Local cuisine breakfast (surcharge), a front desk safe and luggage storage
  • A banquet hall, 1 meeting room and a 24-hour front desk
  • Tour/ticket information and a lift
  • Guest reviews give good marks for the overall condition
Room features
All guest rooms at Hotel Grand Marlon offer comforts, such as air conditioning and bathrobes, in addition to amenities, such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Free toiletries and hairdryers
  • Flat-screen TVs with premium channels
  • Daily housekeeping and phones

Similar properties

Pool

Hotel Marlon

  • Parking included
  • Free WiFi
  • Air conditioning
  • Room service
7.6 out of 10, Good, 428 reviews
Hotel Marlon

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: MXN 145 for adults and MXN 145 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Placeres

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for local cuisine breakfast: from approximately MXN 145 for adults and from MXN 145 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Grand Marlon
Grand Marlon Chetumal
Hotel Grand Marlon
Hotel Grand Marlon Chetumal
Hotel Marlon
Marlon Hotel
The Grand Marlon Chetumal, Mexico - Quintana Roo
The Grand Marlon Hotel Chetumal
Hotel Grand Marlon Hotel
Hotel Grand Marlon Chetumal
Hotel Grand Marlon Hotel Chetumal

Frequently asked questions

Does Hotel Grand Marlon have a pool?

Yes, this property has an outdoor pool.

Is Hotel Grand Marlon pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Grand Marlon?

Hotel Grand Marlon doesn't offer parking.

What time is check-in at Hotel Grand Marlon?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Hotel Grand Marlon?

Checkout is at noon.

Where is Hotel Grand Marlon located?

Situated in Chetumal, this hotel is within a 10-minute walk of Museo de la Ciudad, Palacio de Gobierno and Explanada de la Bandera. Chetumal Ferry Terminal and Palacio Municipal De Othon P. Blanco are also within 10 minutes.

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Hotel Grand Marlon Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 252 out of 657 reviews
Rating 8 - Good. 203 out of 657 reviews
Rating 6 - Okay. 115 out of 657 reviews
Rating 4 - Poor. 47 out of 657 reviews
Rating 2 - Terrible. 40 out of 657 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Frank Gordon

Liked: Cleanliness
Good parking. Nice size room. Well located for most of Chetumal.
Stayed 2 nights in Oct 2025

4/10 Poor

Therese

Disliked: Cleanliness, amenities, property conditions & facilities
The location was ok
Stayed 1 night in Aug 2025

8/10 Good

Frank Gordon

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I always stay at this property when I visit Chetumal. Parking is good. The rooms are good. Location is easily findable. Restaurant is good. Has a nice small pool.
Stayed 1 night in Aug 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was extremely helpful with all my questions.
Stayed 1 night in May 2025

10/10 Excellent

Endu

Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 2 nights in Jun 2025

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2025

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nicer than we expected for the price, and the people working both at the front desk and the restaurant were very nice
Stayed 1 night in Mar 2023

6/10 Okay

Alexander

It was ok for the price
Stayed 1 night in Nov 2024

6/10 Okay

Julieta

Liked: Cleanliness
Disliked: Staff & service
Customer service not the best, but the place was great!
Stayed 2 nights in Oct 2024

8/10 Good

Joni

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great, recommended
Stayed 2 nights in Mar 2024

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was well and okay
Stayed 3 nights in Oct 2024

4/10 Poor

Crystalene

Disliked: Staff & service, amenities, property conditions & facilities
Wifi was so terrible I could not even make a what's app call without it dropping every few seconds. Even though it says there's a hot tub in the hotel description with along with gym, pool, etc, the hotel does not have one for all guest to use.
Stayed 1 night in May 2025

8/10 Good

robert

Liked: Cleanliness, staff & service
Great location, Nice room, good bed, TV, etc. .... but insufficient hot water to take a normal shower
Stayed 4 nights in Oct 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Sep 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in May 2024

6/10 Okay

Bernard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The place is ok! The towels where really old and the AC wasn’t working well. Overall it’s an “ok” place to spend the night, but not for a long long weekend.
Stayed 1 night in Apr 2023

6/10 Okay

Shumari

Liked: Staff & service
Disliked: Cleanliness

Decent but wouldn’t stay again

Pros: In town, friendly staff, fair price (executive room) Cons: Dirty, not up kept, bathroom tub too high and unstable, beds too hard, internet was on and off
Stayed 3 nights in Mar 2023

8/10 Good

Keino

Liked: Cleanliness, staff & service
The hotel is okay. Nothing too wow about. Its pretty basic, you get what you pay for.
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Jul 2023

4/10 Poor

Anthony

Disliked: Staff & service, amenities, property conditions & facilities
Arrived early (45 minutes) and understandably our rooms were not ready so we sat and relaxed in the hotel bar/restaurant and waited until our scheduled check in time and were told our rooms were now ready. We received our keys and remotes and went to our room. We walked into a room that hadn’t even been touched by anyone except the last guests! We informed front desk staff and were told they would get the room ready for us. Luckily we were able to leave our baggage in another room we had reserved that actually was ready and we came back a few hours later and the room was ready. The website states there is a hot tub which is not true! This was one of the main reasons why we chose to stay there instead of other much nicer hotels in the area that we have previously stayed at. It’s simply a small portion of the pool that resembles a hot tub. The restaurant/bar was nice and the food and selections were reasonably priced and the meals we had were good. Waiters and bartenders were very friendly and efficient with exception of the person who ran the register and she was terrible! I had to insist on running my payment repeatedly and once I showed her how to use their own credit card machine it cleared perfectly. When we returned later that evening for dinner and drinks once again she was unable to process the payment and was very abrupt and argumentative and they had to transfer our bill to the front desk and yes the payment was processed flawlessly on their first attempt.
Stayed 1 night in Aug 2025

2/10 Terrible

Sharine

Disliked: Staff & service, amenities, property conditions & facilities
This place was not what I expected at all.I was given a room with 2 beds when I reserved a room with a king size bed. When I went to the front desk she said we are full and that’s what we have. The tub was nasty and felt like you can fall through it.The pool had in no water and has a caution tape around it. This place is run down nothing like the pic for sure.
Stayed 2 nights in Oct 2024

6/10 Okay

Margarita

Liked: Cleanliness, property conditions & facilities
I cannot give a good review of the room in my stay because I was not given the room I paid and selected. I was told that if I wanted the room I booked, I had to wait until 3pm instead of 2pm which was the time of my check in. I was so tired that I had to accept the room that was offered instead. The hotel overall is a good option, however, I would like their cleaning crew to be more on point so the guest can enjoy their selection in rooms.
Stayed 1 night in Sep 2024

8/10 Good

Jesus

Liked: Staff & service
Ok
Stayed 1 night in Aug 2023

2/10 Terrible

Kristy

Disliked: Cleanliness
Rooms weren’t clean.
Stayed 1 night in Jul 2023

4/10 Poor

Sonia

Disliked: Cleanliness
The towels were old and dark instead of clean white, hand towel had a hole showing signs of being too used and old. We got 1/3 roll of toilet paper in the bathroom, had to ask for another roll. And the WiFi was verrry weak and had a hard time connecting.
Stayed 1 night in Jul 2024