Search Hotels in Cerro alto, Puerto Plata

"Upon arrival Ty"

"we have a great time at ocean view in puerto plata , the services, front desk and the servers and bartenders, everything went well excepcional , we apreciatte everything they did to us, definilly we be back, thank you"

"Amazing resort "

"Clean room but hard to find at first."

"The room was huge and the property was beautiful. Jennifer in guest services made the whole experience better. She booked me dinner reservations every night and made sure I had everything I needed. Her and Anel made life easy! If you want a better experience, ask for them directly "

"The staff were very friendly and welcoming. Our room was pretty clean and we had no problems. I thought the resort in itself was very nice for the price. "

"The hotel was not as advertised. My room was outdated and had mold in the bathroom and in the main room. I was initially told that I would get a new room on a Sunday but I was scheduled to leave on a Monday. I had issues with electricity in my room the lights went out then started flashing on and off. My friend who travelled with me found mold and ants everywhere in her room too. My friend and I checked out of the hotel the next day. We found a beautiful condo near the beach with better quality than the hotel. I would recommend Expedia to remove this property from the listing or require the property to update accurate information and pictures on the hotel and not to book any rooms that visibly have mold in the rooms because that can lead to illness for guest. I barely slept the one night I stayed and I was happy to leave the hotel the next day. I will leave a positive review for the property owner because he apologized for my issues and promised to refund me for the three nights I didn’t stay and he kept his promise by refunding me for the three nights. Thank you for the refund. "

"There were activities for all ages: aerobics by the beach, bingo, mini disco for kids, night shows, etc. Gym was very modest. No mats, the weights were for men, very heavy."

"We loved the room and the location, just the shower would flood a little but that was our only complaint!"