First night was horrible the room we are in, were infested with cockroaches, crawling in bed , bathroom countertop and coffee / tea pot table . Mirror in the bathroom were broken, restaurant has broken floors, stumbled and fell on my toes luckily I wore shoes caused if I didn’t I could end up losing my toes.
Brought it up to the manager. We were upgraded into a better room with a broken mirror also. I so not recommend this place to anyone!!!!
Golden Prince Hotel was a delight to stay at. They are very helpful and kind. The hotel is right across from a convenient store and coffee shop. They always had taxi's and car service when needed. The location is very close to a lot of places to visit also. Close to shopping mall and numerous dining options as well. The staff was amazing and very friendly. The rooms were very nice and affordable. The also have a restaurant with buffet option to. I enjoyed the stay very much thanks for the hospitality.
Only 1 person working the front desk.. slow to get checked in. Went to room and was super hot. Turned on the aircon and went down to the libby and ate at the buffet. Food was terrible cold and old. I've had better food in jail. Went back to the room after eating and my room was still a sauna. Maintenance came and cleaned the filter and told us to monitor it. It's not blowing cold air so a filter clean is not going to solve the problem, besides im tired NOW and its too hot to sleep. I left.the premises and checked in at the nustar casino hotel..best choice!
This was convenient since we were having an event in this hotel as well. I arrived kinda late so I just bought hot food from their convenience store. The front office was friendly & accommodating. There was a nearby lechon house which is quite popular.
Staff is unprofessional and unorganized. They keep telling us our suite room is ready by 2:00 pm and then 2:20 pm 2:30 pm 3:00pm and the room was ready at 3:30 pm. We found out that the previous occupants checked out already (this time its already 3:30pm) but they did not clean the room and the attendant keep telling us she called already and the room should be ready soon. The lobby don’t have enough space so sit down and staffs is not friendly at all. This hotel was recommended to me and for sure I am not going back. Its not just us who encountered this problem, the people we've talked they have the same problem and she got mad at them and provided them a temporary room for a while. You can do better than this hopefully your service will improve.